Shawna Porterfield
Columbia,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Paper Alternative Solutions
06.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created and maintained databases to track and record customer data.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
Phlebotomist
Apheresis Tech, American Red Cross
12.2018 - 11.2021
- Collecting blood samples from donors safely
- Labelling vials and paperwork correctly
- Perform HH and physical assessment of donors
- Set up and prime collection systems
- Strip, seal, and pack units for storage and transport
- Providing aftercare and proper documentation for donor reactions
- Determine accurate VP method for pt.
Office Assistant
Gentle Hearts Home Care
06.2017 - 08.2020
- Handling incoming calls and other communications
- Managing filing system
- Recording information as needed
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents, and word processing
- Creating, maintaining, and entering information into databases.
Lead Cashier
The Dollar Tree
10.2016 - 04.2018
- Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits
- Count the cash in the drawer at the end of the day ensuring cash equals receipts
- Performs daily, weekly and monthly audits of cash intake or cash drawers
- Resolve cash tills at the end of every shift
Front Desk Clerk
Wingate by Wyndham
05.2011 - 10.2015
- Greet and welcome guests
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc
- And distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
Education
High school diploma or GED -
Fortis College
Skills
- Medical Records Management
- Active Listening
- Electronic Medical Record
- Conflict Resolution Ability
- Collect Data
- Cross-Functional Collaboration
- Customer Service
- Time Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- First Aid/CPR Certified
Timeline
Call Center Representative
Paper Alternative Solutions
06.2023 - Current
Phlebotomist
Apheresis Tech, American Red Cross
12.2018 - 11.2021
Office Assistant
Gentle Hearts Home Care
06.2017 - 08.2020
Lead Cashier
The Dollar Tree
10.2016 - 04.2018
Front Desk Clerk
Wingate by Wyndham
05.2011 - 10.2015
High school diploma or GED -
Fortis College
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