Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Small

Port Angeles,WA

Summary

Dynamic leader with proven expertise in team leadership and time management, honed at Mister Buds and Jig And Lure. Excelled in enhancing business performance and customer service, achieving significant improvements in employee productivity and guest satisfaction.

Overview

8
8
years of professional experience

Work History

Manager

Mister Buds
02.2017 - Current
  • Performed cash handling activities/transactions
  • Close/Open tills
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Maintained inventory
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Front of House Manager

Jig And Lure
08.2016 - 02.2017
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Created the work schedule for back-of-house and front-of-house employees
  • Performed cash handling activities and secured nightly bank deposits.

Education

High School Diploma -

Port Angeles High School
Port Angeles, WA
06.2012

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Goal Setting
  • Professional and Courteous
  • Customer Service

Timeline

Manager

Mister Buds
02.2017 - Current

Front of House Manager

Jig And Lure
08.2016 - 02.2017

High School Diploma -

Port Angeles High School

Similar Profiles

CREATE PROFILE
Shawna Small