Shawna R Lawyer
Coppell,TX
Summary
Dynamic manager with a proven track record at Designers Patio, excelling in team leadership and customer relationship management. Spearheaded innovative design projects, enhancing client satisfaction and operational efficiency. Skilled in decision-making and performance management, driving results through effective coaching and strategic goal setting.
Overview
13
13
years of professional experience
Work History
Manger
Designers Patio
Dallas
03.2013 - Current
- Led team in sales, executing design projects, ensuring alignment with client specifications and timelines.
- Developed and implemented operational strategies to enhance efficiency and reduce costs.
- Collaborated with cross-functional teams to optimize product offerings and improve client satisfaction.
- Analyzed market trends to inform design decisions and drive innovative solutions for clients.
Education
Associate of Arts - Psychology
Midwestern State University
Wichita Falls, TXSkills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Relationship building
Customer relationship management (CRM)
Performance management
Negotiation
Business development
Key performance indicators
Coaching and mentoring
Innovation management
Timeline
Manger
Designers Patio
03.2013 - Current
Associate of Arts - Psychology
Midwestern State University