SHAWNDA CLEVELAND
Loganville,GA
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
16
16
years of professional experience
Work History
District Director of Training Operations
Community Choice Financial Inc.
05.2018 - Current
- Communicated and tracked staff monthly compliance training with applicable employment laws and regulations.
- Cultivated positive relationships with employees, clients and other business partners through open communication and feedback.
- Coordinated recruitment, interviewing and hiring of district staff.
- Collaborated with company leadership to align training goals with organizational objectives.
- Established a successful mentorship program to foster professional growth and development.
- Developed and implemented customized training materials and timelines for various departments, improving overall productivity.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
District Human Resources Manager / District Manager
Tax Services of America
12.2007 - 05.2018
- Managed all human resource functions recruitment, hiring, training, on-boarding and employee relations supporting over 300 employees.
- Completed onboarding and new hire orientations for mass hiring events.
- Overseen $3M budget while controlling HR P&L for company's expected revenue.
- Implemented Leadership weekly checks ins to ensure effective communication administered with staffing which increase morale and employee engagement.
- Administered and evaluated background checks, I-9 processing, E-Verify, Credit, EFIN, and PTIN processing.
- Processed HRIS functions and payroll administration using ADP system time and attendance.
- Audited training processes in Stores to ensure company procedures were being adhered to.
Education
Master Of Business Administration (MBA) - Human Resources Management
Baker College
Bachelor of Science (B.S.) in Business Management -
University of Phoenix
Skills
- Employee Motivation
- Performance Management
- Process evaluation and enhancement
- Coaching & Development
- Customer Service
- Content Development
- Training Needs Analysis
- New hire Orientation & On-boarding
- Regulatory Compliance
- New Employee Training
Timeline
District Director of Training Operations
Community Choice Financial Inc.
05.2018 - Current
District Human Resources Manager / District Manager
Tax Services of America
12.2007 - 05.2018
Master Of Business Administration (MBA) - Human Resources Management
Baker College
Bachelor of Science (B.S.) in Business Management -
University of Phoenix