Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
talents
Timeline
Generic

SHAWNDA COLON

Holland

Summary

Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Manager

Taco Bell
Grandville
07.2019 - 12.2019
  • Reinforced rules to promote superior employee performance.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured compliance with health and safety regulations.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Upheld company standards and compliance requirements for operations.
  • Observed and monitored utilization of equipment.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Documented receipts, employee hours and inventory movement.
  • Taught staff upselling techniques to meet revenue targets.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Shift Manager

McDonald's
HOLLAND
07.2018 - 10.2019
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured compliance with health and safety regulations.
  • Trained new employees on company policies, procedures, and job responsibilities.

Education

GED -

Grand Rapids Community College
Grand Rapids, MI
06-2001

Some College (No Degree) -

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Employee training
  • Customer service
  • Cash handling
  • Health compliance
  • Inventory management
  • Team building
  • Problem solving
  • Effective communication
  • Upselling techniques
  • Performance coaching

Certification

C.n.a certification

lean leader from Gemba accademy

Accomplishments

been given awards many times as a cna , well known at any job to be a upseller aswell.

talents

  • I am a very hard working womman
  • I always give 110 % to my jobs
  • I think i would be a great addition to your team be cause im determined to strive in 25
  • single with a very open schedule

Timeline

Shift Manager

Taco Bell
07.2019 - 12.2019

Shift Manager

McDonald's
07.2018 - 10.2019

GED -

Grand Rapids Community College

Some College (No Degree) -

Grand Rapids Community College

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SHAWNDA COLON