Shawnee Smith
Brookshire Pharmacy
Waco,TX
1
Certification
13
years of professional experience
Dynamic Pharmacy Technician with a proven track record at Brookshire Pharmacy, excelling in prescription accuracy and workflow optimization. Adept at insurance verification and problem-solving, I ensure compliance and enhance patient service. My strong collaboration skills and attention to detail have significantly reduced coverage errors, fostering a seamless healthcare experience.
Work History
Pharmacy Technician
6 Years 4 Months- Supervised prescription filling workflow to maintain accuracy and timely patient service.
- Verified insurance claims and resolved coverage issues during pharmacy transactions.
- Compiled prescription data into pharmacy systems with strict attention to compliance.
- Coordinated inventory restocking to prevent shortages of medications and supplies.
Enrollment Specialist
1 Year 9 Months- Managed member enrollment processing and eligibility updates with accuracy across core health plan systems.
- Resolved enrollment discrepancies by researching applications, coverage records, and benefit data.
- Coordinated with internal teams to complete special enrollment and plan change requests.
- Validated application documents against Medicare and Medicaid requirements before final submission.
Insurance Verification Specialist
4 Years 3 Months- Verified insurance eligibility and benefits through carrier portals, reducing coverage errors before service delivery.
- Secured prior authorizations and referrals, supporting timely approvals for scheduled procedures.
- Updated patient accounts with accurate coverage details, copays, deductibles, and plan limitations.
- Resolved eligibility discrepancies by contacting payers and coordinating corrections with internal billing teams.
Education
High School Diploma
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Patient confidentiality
Prescription filling
Insurance verification
HIPAA
Medication labels
Interpreting and processing medication orders
Processing payments
Labeling accuracy
Drug inventory control
Certification
- Licensed NHA certification August 2026
- Texas State Board of Pharmacy License Exam October 2026
Timeline
Pharmacy Technician
Brookshire Pharmacy
03.2020 - 07.2026Read More
Enrollment Specialist
05.2018 - 02.2020Read More
Insurance Verification Specialist
Express Employment
01.2014 - 04.2018Read More
Waco High School
High School Diploma
Read More