Shawnelle Watson
New Baltimore,MI
Summary
Customer service team leader with over 10 years of experience in enhancing client satisfaction and team performance. Extensive background as a medical assistant, phlebotomist, patient care scheduler, and laboratory technician, totaling 20 years in healthcare. Proven ability to manage diverse teams and streamline operations to improve service delivery and patient outcomes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Server
Chippewa Valley School
02.2026 - Current
- Coordinated daily lunch service for Clinton Valley Elementary School, ensuring smooth operations. Supervised server team, maintaining high standards for meal service and food handling practices. Order food products and food service items. Trained new floor staff on service standards, menu knowledge, and safety protocols, enhancing overall team competency. Ensured compliance with HIPAA privacy regulations to protect sensitive information..
Kitchen Helper
Chippewa Valley School
08.2023 - 02.2026
- Maintained clean, sterile workspace, ensuring compliance with food safety standards. Provided complete daily breakfast and lunch for students, adhering to government guidelines. Organized and replenished food supplies, supporting seamless kitchen operations. Prepared and served meals in centralized kitchen, facilitating timely delivery to multiple schools.
- Contributed to meal preparation and cooking, ensuring nutritious options for students.
- Cleaned and sanitized kitchen equipment and workstations to uphold hygiene standards.
- Helped kitchen staff monitor inventory levels and perform stock rotation for efficiency.
Medical Assistant/Phlebotomist/Scheduler
MCLAREN MACOMB MEDICAL GROUP
10.2017 - 08.2018
- Secured accurate medication administration and blood draws while maintaining strict health standards.
- Coordinated physician-ordered treatments to improve patient care outcomes.
- Executed patient interviews, documented vital signs, and organized clerical tasks efficiently.
- Managed patient registrations and prescription orders to optimize service delivery.
Education
Associate of Applied Science - INSURANCE BILLING AND CODING
MACOMB COMMUNITY COLLEGE
Warren, MI06-2028
Certificate of Medical Assisting - Medical Assisting
National Institute of Technology
Southfield, MI06-2006
GED -
MUMFORD HIGH SCHOOL
Detroit, MI04-1995
Skills
- Leadership abilities
- Adaptability skills
- Electronic medical records (EMR)
- Certified in Serve Safe
- Insurance billing knowledge
- Medical assistant competencies
- Phlebotomy expertise
- Understanding of medical terminology
- Team management
- HIPAA compliance
- Patient registration
- Medical coding
- Food safety
- Customer service
- Data entry
- Effective communication
- Time management
- Food safety compliance
- Problem-solving
- Attention to detail
Certification
- servsafe food handling certificate
Accomplishments
- honors society
Timeline
Lead Server
Chippewa Valley School
02.2026 - Current
Kitchen Helper
Chippewa Valley School
08.2023 - 02.2026
Medical Assistant/Phlebotomist/Scheduler
MCLAREN MACOMB MEDICAL GROUP
10.2017 - 08.2018
Associate of Applied Science - INSURANCE BILLING AND CODING
MACOMB COMMUNITY COLLEGE
Certificate of Medical Assisting - Medical Assisting
National Institute of Technology
GED -
MUMFORD HIGH SCHOOL