Shawnette Smith
Hallsboro,NC
Summary
Results-driven key holder with expertise in managing store operations and inventory. Recognized for multitasking abilities, ensuring compliance, and enhancing customer experiences through effective merchandising strategies.
Overview
11
11
years of professional experience
Work History
Key Holder
Dollar General Market
09.2023 - 09.2024
- Managed store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Oversaw inventory management, maintaining optimal stock levels to meet customer demand.
- Implemented effective merchandising strategies to enhance product visibility and sales.
Cashier
Sonic
08.2018 - 07.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Shift Leader
Arby's Restaurant
03.2017 - 06.2018
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Monitored inventory levels, coordinating timely restocking to minimize disruptions in service.
- Implemented best practices for food safety and cleanliness, enhancing overall dining experience.
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2015 - 03.2016
- Managed inventory levels by restocking supplies as needed during shifts.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Demonstrated adaptability by learning new menu items and promotions quickly.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Papa John's Pizza
09.2013 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and provided product recommendations.
- Handled cash, credit card, and mobile payment transactions accurately.
- Collaborated with team members to ensure timely order preparation and delivery.
Education
Associate of Arts - General Studies
Cape Fear Community College
Wilmington, NC08-2025
Paralegal Technology -
Cape Fear Community College
Wilmington, NC07-2027
Associates of General Education - General Education
Cape Fear Community College
Wilmington, NC08-2025
Certified Nursing Assistant -
Southeastern Community College
Whiteville, NC03-2016
GED -
Bladen Community College
Dublin, NC08-2014
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Legal research
- Case management
- Document drafting
- Document preparation
- Research and data collection
- Legal writing
- Attention to detail
- Multitasking
Timeline
Key Holder
Dollar General Market
09.2023 - 09.2024
Cashier
Sonic
08.2018 - 07.2019
Shift Leader
Arby's Restaurant
03.2017 - 06.2018
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2015 - 03.2016
Cashier
Papa John's Pizza
09.2013 - 03.2014
Paralegal Technology -
Cape Fear Community College
Associate of Arts - General Studies
Cape Fear Community College
Associates of General Education - General Education
Cape Fear Community College
Certified Nursing Assistant -
Southeastern Community College
GED -
Bladen Community College