Shawnice Mercer
Elizabeth City,North Carolina
Summary
Driven professional with a proven track record at Chowan County Department of Social Services, enhancing client satisfaction through meticulous data analysis and strategic decision-making. Skilled in HIPAA compliance and customer service, adept at managing diverse caseloads and improving operational efficiency. Demonstrates a commitment to excellence and a results-oriented approach, ensuring high levels of client support and confidentiality.
Overview
6
6
years of professional experience
Work History
Income Maintenance Caseworker
Chowan County Department of Social Services
Edenton, NC
03.2022 - Current
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
Direct Support Professional
EasterSeals UCP
Elizabeth City, NC
11.2018 - 02.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sheriff Clerk
City Of Chesapeake
Chesapeake, VA
05.2021 - 07.2021
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Followed confidentially regulations to maintain privacy.
- Entered new court dates for offenders
- Commit new offenders to the jail
Exceptional Children Teacher's Assistant
Camden County Schools
Camden, NC
07.2018 - 05.2021
- Assisted in preparation of classroom and instruction materials.
- Provided instruction and support under supervision of teacher.
- Set up classroom equipment and organized activities.
- Promoted positive and safe environment for student learning.
Education
Bachelor Of Science - Criminal Justice
Elizabeth City State University
Elizabeth City, NCAssociate Degree - Criminal Justice
College of The Albemarle
Elizabeth City, NC05.2024
Skills
Customer Service
HIPAA knowledge
Customer service experience
HIPAA Compliance
Accomplishments
Honor student
Timeline
Income Maintenance Caseworker
Chowan County Department of Social Services
03.2022 - Current
Sheriff Clerk
City Of Chesapeake
05.2021 - 07.2021
Direct Support Professional
EasterSeals UCP
11.2018 - 02.2022
Exceptional Children Teacher's Assistant
Camden County Schools
07.2018 - 05.2021
Bachelor Of Science - Criminal Justice
Elizabeth City State University
Associate Degree - Criminal Justice
College of The Albemarle