Shawniece Smith
Chicago,IL
Summary
Dynamic manager with a proven track record at Dunkin Donuts & Baskin Robbins, excelling in operational efficiency and team leadership. Enhanced workflow through process improvements, trained staff to elevate customer satisfaction, and optimized scheduling to meet service demands. Skilled in conflict resolution and equipment troubleshooting, driving success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Manager
Dunkin Donuts & Baskin Robbins
Forest Park, IL
10.2020 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements to enhance workflow efficiency and reduce waste.
- Managed inventory levels, ensuring stock availability while minimizing excess.
- Developed schedules to optimize labor costs while meeting service demands.
- Improved marketing to attract new customers and promote business.
Self Checkout Host
Walmart
Villa Park, IL
04.2019 - 02.2020
- Assisted customers with self-checkout technology, ensuring smooth transactions and positive shopping experiences.
- Maintained cleanliness and organization of self-checkout area to enhance efficiency and customer satisfaction.
- Troubleshot equipment issues promptly, minimizing downtime and maintaining operational flow.
- Educated customers on self-checkout processes, fostering independence and confidence in using technology.
- Monitored transaction accuracy to ensure compliance with company policies and reduce errors at checkout stations.
- Assisted customers with self-checkout machine operations.
Shift Leader
Dunkin Donuts
Chicago, IL
05.2016 - 04.2019
- Supervised daily operations, ensuring team adherence to service standards and procedures.
- Trained new staff on equipment usage and customer service protocols.
- Monitored inventory levels, facilitating timely reordering of supplies to maintain stock availability.
- Implemented promotional strategies to enhance product visibility and customer engagement.
- Coordinated shift schedules to optimize workforce efficiency during peak hours.
Cashier
Target
Chicago, IL
06.2016 - 07.2017
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and electronic payments efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Austin College And Career Academy
Chicago, IL06.2017
Skills
Team leadership
Operational efficiency
Customer satisfaction
Process improvement
Staff training
Equipment troubleshooting
Workflow management
Time management
Conflict resolution
Scheduling optimization
Timeline
Manager
Dunkin Donuts & Baskin Robbins
10.2020 - Current
Self Checkout Host
Walmart
04.2019 - 02.2020
Cashier
Target
06.2016 - 07.2017
Shift Leader
Dunkin Donuts
05.2016 - 04.2019
High School Diploma -
Austin College And Career Academy