Shawnise Norton
Odenton ,MD
Summary
Successful Licensed Insurance Professional 6 plus years of experience. With expertise in providing wide range of high-quality customer service, with knowledge about marketing sales. Forward thinking and resourceful with superior work ethic, good leadership, and problem solving abilities. Looking to become a valuable asset at The Office of Lottery and Gaming, Communications and Marketing Division.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Nationwide Mutual Insurance Company
09.2016 - Current
- Developed strategic marketing ideas to generate sells and revenue to policyholders to insure customer personal assets with Nationwide. Such, as sending blast emails highlighting promotions to advertise coverage's and endorsements.
- Obtained underwriting approval by completing application for coverage.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate product choices. This was accomplished by attending offsite work events to educate potential and existing clients with brochures and seminaries.
- Processed applications, payments, corrections, endorsements and cancellations
- Developed, implemented and monitored new underwriting guidelines for the agency
- Compiled coverage and rating information in an accessible format
- Also, completed up-to-date activity and production logs to agency management for review.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Insurance Agent
State Farm Mutual Automobile Insurance Company
06.2016 - 09.2016
- Worked collaboratively with customers by in person meetings or conference calls to build relationships and to provide solutions to their problem or request by active listening while identifying the product necessary to establish a peace of mind for the customer.
- Developed, implemented and monitored new underwriting guidelines for the agency
- Promoted products and services using upselling and other sales strategies.
- Pursued continuing education and training programs to continue professional development
Insurance agent
Allstate Insurance
04.2015 - 05.2016
- Developed, implemented and monitored new underwriting guidelines for the agency
- Compiled coverage and rating information in an accessible format
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Utilized CRM software to manage client relationships.
Sales Associate
Hhgregg Appliance & Electronics
03.2012 - 11.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Demonstrating product, and providing product knowledge to the customer
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Trained new employees on customer service, money handling and organizing strategies by educating the employee of varies POS systems and accelerated sales software. Also, took on the role of leading a focus group within our team of new candidate of how to execute and identify potential customers and marketing opportunities.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Science - Business Management
ECPI University
Newport News, VA05.2018
High School Diploma -
Surrattsville High School
Clinton, MD06.2010
Skills
- Certifications/Licenses
- Property and Casualty License
- SKILLS:
- Marketing Strategies
- Extensive knowledge of Microsoft Office
- Market Understanding
- Customer advocate
- CRM Software
- Client Relations
- Creative Direction
- Outstanding communication skills both written and oral
- Confidential Document Control
Timeline
Insurance Agent
Nationwide Mutual Insurance Company
09.2016 - Current
Insurance Agent
State Farm Mutual Automobile Insurance Company
06.2016 - 09.2016
Insurance agent
Allstate Insurance
04.2015 - 05.2016
Sales Associate
Hhgregg Appliance & Electronics
03.2012 - 11.2014
Bachelor of Science - Business Management
ECPI University
High School Diploma -
Surrattsville High School
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