SHAWNN D. ADAMS
Washington,DC
Summary
Detail-oriented Administrative Support Specialist with expertise in timekeeping, hiring assistance, and records management. Streamlined onboarding processes and minimized timekeeping errors through precise data entry and workflow coordination. Ensured confidentiality and accuracy of system reports in high-pressure clinical and administrative settings.
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant, GS-9
Alexander T. Augusta Military Medical Center
Washington, DC
09.2020 - Current
- Provided administrative and executive support to leadership and three departments, enhancing operations for 150+ personnel.
- Managed calendars, meetings, taskers, official correspondence, and records while protecting sensitive personnel and admin information.
- Process ATAAPS and DHRMSI timekeeping for 150+ employees to support accurate payroll, leave, telework, and attendance records.
- Maintain 100% on-time completion of timekeeping certifications and cut correction requests by 85% through proactive review and employee follow-up.
- Coordinated recruitment by scheduling interviews, tracking applicants, and managing onboarding to streamline new-hire processes.
- Improve hiring and onboarding timelines by 100% through centralized tracking of pending documents, interviews, and suspense dates.
- Developed reports, spreadsheets, and briefing materials to inform leadership decisions and facilitate daily operations.
- Use MHS GENESIS and related healthcare systems to support medical administrative operations, reporting, and workflow coordination.
- Weekly hours:40
Safety Investigation Board Administrative Recorder, GS-9 Detail
U.S. Air Force Safety Investigation Board
Washington, DC
03.2025 - 05.2026
- Supported secure administrative operations for safety investigation board activities, ensuring integrity of sensitive evidence and testimony records.
- Processed and maintained nondisclosure agreements and investigation records, meeting 100% compliance with required security and documentation procedures.
- Transcribed investigative interviews and maintained detailed personnel logs to support case documentation review and records retention.
- Maintained 100% accuracy in transcripts, personnel logs, and investigation documentation through quality-control review.
- Entered and updated case information in the Air Force Safety Automated System (AFSAS), keeping data accurate and available on time.
- Improved document retrieval, file organization, and administrative turnaround time by 97% through standardized tracking and digital filing procedures.
- Coordinated digital file structures and system access, enhancing supply accountability and communication channels for board members.
- Completed monthly and annual supply inventories, preparing logistics reports and correspondence to inform the safety team and leadership.
- Worked 40 hours weekly to support project operations.
Administrative Support Assistant
MEDFORCE Government Solutions
Washington, DC
11.2019 - 09.2020
- Coordinated initial, follow-up, and specialty-care appointments to ensure access-to-care compliance.
- Helped improve appointment follow-through and reduce missed visits by 85% through proactive patient outreach, follow-up scheduling, and removal of scheduling barriers.
- Managed clinic calendars, tracked patient care actions, and resolved scheduling conflicts to enhance provider availability and continuity of care.
- Supported appointment scheduling and daily administrative tasks for a high-volume clinic serving more than 10,000 patients.
- Prepared reports, maintained administrative records, and provided direct operational support to clinic leadership.
- Streamlined medical logistics, inventory control, procurement coordination, supply distribution, and equipment accountability.
- Used DMLSS and approved military systems to track service assets and maintain visibility and accountability.
- Maintained 100% inventory accuracy and reduced supply discrepancies or delayed requests by 75%
- Hours per week:40
Medical Support Assistant
MINDLEAF Technologies
Washington, DC
04.2019 - 11.2019
- Coordinated front-office and administrative tasks in fast-paced clinical setting to enhance patient experience.
- Scheduled patient visits, managed provider calendars, and resolved conflicts to limit care disruptions.
- Maintained 100% accuracy in scheduling data entry, demographic updates, and administrative records.
- Used AHLTA, CHCS, and RMS to update appointments and electronic medical records with accuracy and confidentiality.
- Facilitated communication among patients, providers, and clinical staff to promptly address concerns.
- Reduced unresolved scheduling issues, delayed appointments, and patient complaints by 98% through follow-up and coordination.
- Hours per week: 40
Education
Business Administration Coursework -
Montgomery College
Takoma Park, MarylandSkills
- Administrative support
- Personnel onboarding
- Calendar and time management
- Operational reporting
- Logistics management
- Logistics coordination
- Healthcare logistics
- MHS Genesis and AHLTA expertise
- CHCS and AFSA systems knowledge
- Microsoft Office Suite proficiency
- Customer service excellence
Personal Information
Title: ADMINISTRATIVE SUPPORT SPECIALIST
Custom
Tier 3 Security Clearance
Timeline
Safety Investigation Board Administrative Recorder, GS-9 Detail
U.S. Air Force Safety Investigation Board
03.2025 - 05.2026
Administrative Support Assistant, GS-9
Alexander T. Augusta Military Medical Center
09.2020 - Current
Administrative Support Assistant
MEDFORCE Government Solutions
11.2019 - 09.2020
Medical Support Assistant
MINDLEAF Technologies
04.2019 - 11.2019
Business Administration Coursework -
Montgomery College