Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Shawn O. Sablotne

Port Orange,FL

Summary

Professional Bartender with extensive knowledge of spirits and well versed mixologist in large scale-casual dining establishment while engaging with customers one-on-one and building customer base by providing positive service experience.

Overview

18
18
years of professional experience

Work History

Head Bartender/Lead Mixologist

Top Of Daytona
07.2022 - Current
  • Prepared classic, modern and unique cocktails for each customer.
  • Received cash, made change and issued receipts.
  • Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar
  • Assisted with inventorying beverage stock and bar supplies.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Dog Grooming Assistant

Doggie Stylz Pet Salon
07.2021 - 04.2022
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
  • Trimmed nails using clippers and grinders.
  • Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

FOH Support Lead

Hollerbach's Willowtree Cafe
01.2020 - 07.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Promoted business loyalty by fostering positive customer relationships.

Service Hospitality Trainer/Food Expeditor

P.F. Chang's Bistro
11.2018 - 03.2020
  • Provided coaching and mentoring new hospitality staff members on guest service expectations of company, safety procedures, restaurant protocols, menu items and ingredients for guest dietary needs to ensure proper knowledge of restaurant culture.
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Guest Services/ Resort Tour Guide

Universal Orlando Resorts
03.2015 - 10.2018
  • Communicated professionally with guests regarding their inquiries and/or issues regarding their vacation packages, tickets or annual passes, compliments/complaints, and provide solutions and offer compensation through research of their needs and requests through negotiation, and quick decision making while implementing highest level of guest service standards outlined by the company
  • Assist and accommodate guests with restrictions and concerns when visiting resort to help create and safe and comfortable experience
  • Create an itinerary and tailored personal tour of Universal Orlando Resort theme parks while implementing extensive knowledge of attractions and the resort.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of the resort.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Informed tour members of safety risks associated with attractions, confirming customer security.

Server

Mikan Japanese Restaurant
06.2014 - 01.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

School Bus Driver

Stafford County Pupil Transportation
05.2011 - 10.2011
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Inspected emergency equipment and verified safe working order for student and driver use.

Bartender/Server

Outback Steakhouse
08.2008 - 05.2010
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared classic, modern and unique cocktails for each customer.
  • Maintained quality of garnishes, juices and other perishables by preparing new stock daily.

Bartender/Server/Shift Lead

Rock Bottom Brewery
04.2005 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Education

Medical Billing and Coding Program Certification -

U.S Careers Institute
Provo
12.2023

High School Diploma -

The American School In Japan
Tokyo, Japan
06.1994

Skills

  • New Cocktail Creation
  • Hospitality Management
  • Cash Register Operations
  • Billing and Payment Processing
  • Performance Strategies
  • High-Volume Environments

Languages

Japanese
Native or Bilingual

Timeline

Head Bartender/Lead Mixologist

Top Of Daytona
07.2022 - Current

Dog Grooming Assistant

Doggie Stylz Pet Salon
07.2021 - 04.2022

FOH Support Lead

Hollerbach's Willowtree Cafe
01.2020 - 07.2021

Service Hospitality Trainer/Food Expeditor

P.F. Chang's Bistro
11.2018 - 03.2020

Guest Services/ Resort Tour Guide

Universal Orlando Resorts
03.2015 - 10.2018

Server

Mikan Japanese Restaurant
06.2014 - 01.2015

School Bus Driver

Stafford County Pupil Transportation
05.2011 - 10.2011

Bartender/Server

Outback Steakhouse
08.2008 - 05.2010

Bartender/Server/Shift Lead

Rock Bottom Brewery
04.2005 - 07.2023

Medical Billing and Coding Program Certification -

U.S Careers Institute

High School Diploma -

The American School In Japan

Similar Profiles

CREATE PROFILE
Shawn O. Sablotne