Summary
Work History
Education
Skills
Timeline
Generic
Shawnta Franklin

Shawnta Franklin

Mulberry ,Florida

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Front Desk Receptionist

Franklin automotive
04 2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double booking.
  • Completed all tasks in compliance with company policies and procedures. Managed approximately 30-50 calls, emails and text per day from customers.

Administrative Director

Yahwehs Tower and Village Missions
05 2019 - 04 2022
  • Planned special events such as retreats and conferences aimed at deepening spiritual connections within our community.
  • Managed administrative tasks as needed to maintain efficient daily operations of church activities.
  • Mentored youth group members through regular meetings, fostering strong relationships while imparting valuable life lessons grounded in faith principles.
  • Coordinated volunteer projects within the community to demonstrate our church's commitment to service and compassion.
  • Provided support for families facing challenges or crises by offering compassionate counsel rooted in Christian values and empathy.
  • Assisted in managing church budget and finances, ensuring responsible allocation of resources for ministry growth.
  • Developed meaningful relationships with congregation members through attentive pastoral care, fostering a supportive environment. Also managed approximately 10-15 youth members daily.
  • Completed bi-weekly payroll for 6 employees.

Cashier Specialist

Roses discount store
12 2018 - 09 2020
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Supported inventory management with timely shelf restocking and product rotation tasks.
  • Collaborated with team members to maintain a consistently positive and welcoming store atmosphere.
  • Lifted up to 10 pounds at once and used forklift to move heavier loads.
  • Welcomed customers and helped determine their needs.

Cashier

Dollar General Market
11 2016 - 12 2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Lifted up to 10 pounds at once and used forklift to move heavier loads.

Education

High School Diploma -

Clarksdale High School
Clarksdale, MS
06.1997

Skills

  • Cash handling
  • Customer Service
  • Front Office Management
  • Oral and writing communication
  • Scheduling appointments
  • Listening Skills
  • Hospitality services
  • Problem-solving skills
  • Telephone Etiquette
  • Verbal and written communication
  • Meeting Scheduling
  • Work Prioritization
  • Appointment Scheduling

Timeline

Front Desk Receptionist

Franklin automotive
04 2023 - Current

Administrative Director

Yahwehs Tower and Village Missions
05 2019 - 04 2022

Cashier Specialist

Roses discount store
12 2018 - 09 2020

Cashier

Dollar General Market
11 2016 - 12 2018

High School Diploma -

Clarksdale High School

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Shawnta Franklin