Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Shawntavia Baker

Appleton,USA

Summary

I'm offering a strong foundation in teamwork and adaptability. I am also eager to develop and grow in kitchen environment, bringing the ability to quickly learn food safety regulations and kitchen operations, ensuring smooth and efficient workflow. I'm ready to use and develop organizational skills and attention to detail in the Patissier positon.

Overview

3
3
years of professional experience

Work History

Sales Associate

Aeropostale
02.2025 - Current
  • Greeted customer
  • Offered knowledge about Clothes, Accessories, Shoes, And Prices
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled in-store returns
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Completed in-store purchases
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Front of House Team Member

Chick-fil-A Restaurants
08.2024 - 01.2025
  • Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all guests
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.

Chill Crew

Dairy Queen
04.2024 - 08.2024
  • Maintained a clean and organized workspace, ensuring a welcoming environment for patrons.
  • Supported effective teamwork by communicating clearly with colleagues during busy shifts.
  • Followed food safety guidelines diligently, minimizing waste while ensuring proper storage conditions for perishable items.

Crew Member

Charleys Philly Steaks
04.2022 - 08.2022
  • Helped train new employees
  • Communicated with customers
  • Helped customers with orders
  • Maintained a positive attitude
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Crew Member

Hardee's
12.2021 - 03.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.

Education

Associate of Arts - Culinary Arts And Baking & Pastry Productions

Fox Valley Technical College
Appleton, WI
05-2029

High school diploma -

Oshkosh North High School
Oshkosh, WI
05.2024

Skills

  • Customer service
  • Experience with children
  • Communication skills
  • Computer skills
  • Retail sales
  • Time management
  • Food preparation
  • Food service
  • Organizational skills
  • POS
  • Cash handling

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Associate

Aeropostale
02.2025 - Current

Front of House Team Member

Chick-fil-A Restaurants
08.2024 - 01.2025

Chill Crew

Dairy Queen
04.2024 - 08.2024

Crew Member

Charleys Philly Steaks
04.2022 - 08.2022

Crew Member

Hardee's
12.2021 - 03.2022

Associate of Arts - Culinary Arts And Baking & Pastry Productions

Fox Valley Technical College

High school diploma -

Oshkosh North High School

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Shawntavia Baker