Shawntay Phillips
Springfield,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
A Plus Car Wash & Detail
Springfield, IL
02.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
Caregiver
Katherine Aldridge & Debbie
Bloomington, IL
07.2021 - 02.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted patients with self-administered medications.
Bar Manager
Pam's Jailhouse
Springfield, IL
09.2010 - 07.2020
- Daily reports & Inventory
- Ordering supplies & liquor
- Planning Party events
- Maintaining a clean bar
- Taking and making drink orders
- Using cash register for all transactions
- Making daily deposits
Office Assistant for Agent
Country Financial
Springfield, IL
03.2017 - 09.2019
- Handling incoming/outgoing correspondence
- Filing
- Checking representatives daily schedule
- Prioritizing work
- Checking pending new business
- Running report's such as Motor vehicle reports & Credit Bereau
- Setting appointments
- Assisting in Billing/payments
- Making Bank Deposits
- Mailing Marketing Materials, Thank you letters
Personal Banker
US Bank
Springfield, IL
12.2005 - 09.2010
- Promoted financial products by maintaining excellent service offering knowledge.
- Pulling daily reports
- Making customer courtesy calls
- Teller work
- Opening new accounts
- Handling car loans,home equity loans, and Lines of credit
- Serving as Vault teller
- Training new hires
- Filing of retention documents
Education
Lanphier High School
Springfield, ILSkills
- Budgetary Planning
- Office Management
- CRM Software
- Report Preparation and Analysis
- Providing exceptional Customer Service
Timeline
Office Manager
A Plus Car Wash & Detail
02.2022 - Current
Caregiver
Katherine Aldridge & Debbie
07.2021 - 02.2022
Office Assistant for Agent
Country Financial
03.2017 - 09.2019
Bar Manager
Pam's Jailhouse
09.2010 - 07.2020
Personal Banker
US Bank
12.2005 - 09.2010
Lanphier High School