Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawntel Crocker-Hargrove

Fort Mitchell,AL

Summary

Dynamic Patient Access Representative with a proven track record at Jack Hughston Memorial Hospital, excelling in HIPAA compliance and enhancing patient satisfaction. Skilled in multitasking and organization, I effectively verified insurance eligibility and streamlined registration processes, ensuring accuracy and efficiency

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Jack Hughston Memorial Hospital
05.2025 - 11.2025
  • Verified patient insurance eligibility and benefits to ensure accurate registration.
  • Collected and entered patient information into electronic health record systems accurately.
  • Assisted patients with inquiries regarding billing and insurance, enhancing customer satisfaction
  • Coordinated with clinical staff to facilitate seamless patient check-in procedures.

Claims Representative

Blue Cross Blue Shield of GA
07.2021 - 03.2025
  • Processed and resolved claims efficiently, ensuring compliance with company policies and regulatory requirements.
  • Analyzed claim documentation to identify discrepancies, facilitating timely resolution for clients.
  • Utilized claims management software to track status, enhance accuracy, and streamline workflows.

Sales Associate

Afni Inc, Verizon
10.2019 - 07.2021
  • Developed product knowledge to effectively address customer inquiries and recommend solutions.
  • Executed sales strategies to meet daily targets and drive revenue growth.
  • Built relationships with customers to encourage repeat business.

Electronics Sales Associate

AAFES Exchange
01.2018 - 10.2019
  • Trained new associates on product knowledge and sales techniques to enhance team performance.
  • Developed visual merchandising displays to optimize product visibility and drive foot traffic.
  • Implemented inventory management practices, reducing stock discrepancies and improving order accuracy.

Education

Associate of Applied Science - Practical Nursing

Chattahoochee Valley Community College
Phenix City, AL

High School Diploma -

Spencer High School
Columbus , GA
05.2016

Skills

Multitasking and organization

Certification

  • CNA - Certified Nurse Assistant

Timeline

Patient Access Representative

Jack Hughston Memorial Hospital
05.2025 - 11.2025

Claims Representative

Blue Cross Blue Shield of GA
07.2021 - 03.2025

Sales Associate

Afni Inc, Verizon
10.2019 - 07.2021

Electronics Sales Associate

AAFES Exchange
01.2018 - 10.2019

Associate of Applied Science - Practical Nursing

Chattahoochee Valley Community College

High School Diploma -

Spencer High School
Shawntel Crocker-Hargrove