Shawntel Williams
NHE, Inc
Seabrook,SC
1
Certification
5
years of professional experience
Property Management Professional experienced in community engagement, tenant relations, and financial oversight. Enhanced tenant satisfaction through effective communication and problem-solving, while coordinating community initiatives and resolving tenant concerns to improve resident satisfaction and streamline operations. Committed to operational efficiency and enhanced tenant experiences through strategic engagement.
Work History
Community Manager
1 Year 6 Months- Managed social media platforms to enhance communication and promote community initiatives effectively.
- Facilitated community engagement through organizing events and activities to foster resident relationships.
- Assisted residents with inquiries and concerns, ensuring timely resolution and satisfaction.
- Collaborated with property management to implement resident feedback for improved services.
- Supported team in executing strategic plans for community development and enhancement initiatives.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
Property Manager
1 Year 2 Months- Developed and implemented marketing strategies to attract prospective tenants, improving occupancy rates.
- Managed tenant relations, addressing inquiries and resolving issues to maintain high satisfaction levels.
- Conducted regular inspections of properties to ensure compliance with safety standards and lease agreements.
- Oversaw financial reporting, preparing budgets and tracking expenses to optimize property management operations.
- Coordinated property maintenance schedules and vendor communications to enhance operational efficiency.
- Trained junior staff on property management software, enhancing team productivity and workflow efficiency.
- Led onboarding processes for new tenants, ensuring smooth transitions and adherence to community guidelines.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Assistant Property Manager
6 Months- Managed lease renewals and prepared documentation to ensure compliance with property regulations.
- Coordinated tenant communications and resolved inquiries to enhance resident satisfaction.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and the property management team.
- Assisted in budget preparation and monitored expenses to maintain financial accuracy.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
Assistant Community Manager
7 Months- Assisted in managing resident relations to enhance community satisfaction and engagement.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Coordinated tenant communication through newsletters, social media, and community events.
- Supported leasing activities by preparing marketing materials and conducting property tours.
- Monitored lease compliance, ensuring adherence to policies and regulations within the community.
- Conducted regular property inspections to ensure maintenance standards and resident safety.
- Collaborated with maintenance teams to address service requests efficiently and effectively.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Lease Consultant Specialist
4 Months- Assisted in lease preparation and management, ensuring compliance with regulatory standards and company policies.
- Conducted property tours and showcased amenities to prospective tenants, enhancing engagement and interest.
- Collaborated with team members to streamline application processes, improving overall efficiency and tenant onboarding experience.
- Maintained accurate records of tenant communications and lease agreements, supporting organizational accuracy and accountability.
- Implemented marketing strategies to promote available properties, resulting in increased visibility within target markets.
- Analyzed market trends to inform pricing strategies and enhance competitive positioning of rental offerings.
- Increased lease agreement closures by effectively presenting property features and benefits to potential tenants.
- Provided comprehensive market analysis reports to property owners, informing them of current trends and rental rates in their area.
Customer Service Representative
6 Months- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed customer complaints effectively, ensuring timely resolutions and improved retention rates.
- Assisted customers with account management, enhancing user experience and satisfaction.
- Processed transactions accurately while adhering to company policies and compliance regulations.
- Trained new staff on best practices in customer interaction and service protocols.
- Utilized CRM software to track customer interactions, ensuring data accuracy and consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Leasing Consultant
2 Months- Implemented marketing strategies to attract prospective tenants through online platforms and community events.
- Conducted property tours, showcasing amenities and features to potential residents.
- Managed tenant communications, addressing inquiries and resolving concerns effectively.
- Assisted in lease administration, ensuring compliance with company policies and local regulations.
- Collaborated with maintenance staff to coordinate timely repairs and enhance resident satisfaction.
- Analyzed market trends to adjust pricing strategies and maximize occupancy rates.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
Education
High School Diploma
Skills
Property management
Fair housing compliance
Operational efficiency
Property inspections
Budgeting and reporting
Resident relations
Community engagement
Vendor management
Payment processing
Operations oversight
Property tours
Property oversight
Rent collection processes
Property management software
Conflict handling
Revenue management
Problem-solving
Multitasking skills
Communication skills
Verbal and written communication
Certification
- SC Property Management Licenese
Timeline
Community Manager
NHE, Inc
09.2024 - 03.2026Read More
Property Manager
Gateway Management
04.2023 - 06.2024Read More
Assistant Property Manager
S.L. Nusbaum Realty
09.2022 - 03.2023Read More
Assistant Community Manager
Sunbelt Multifamily
02.2022 - 09.2022Read More
Lease Consultant Specialist
Intermark Management Co.
10.2021 - 02.2022Read More
Customer Service Representative
Check N Go
04.2021 - 10.2021Read More
Leasing Consultant
Atlantic Housing
02.2021 - 04.2021Read More
Battery Creek High School
High School Diploma
Read More