Shawntell McDaniels
Kansas City
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
1992
1992
years of post-secondary education
Work History
General Manager
E Edwards Workwear
Kansas City
06.2022 - Current
- Managed daily operations and workflow at E Edwards Workwear.
- Oversaw staff schedules and coordinated training for new employees.
- Developed strategies to enhance customer service and product availability.
- Implemented inventory management systems to streamline stock control.
- Evaluated employee performance and provided constructive feedback regularly.
- Ensured compliance with safety regulations and company policies consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant Store Manager
Home Depot
Olathe
02.2017 - 05.2022
- Assisted in managing daily store operations and team performance.
- Trained new employees on customer service standards and product knowledge.
- Coordinated inventory management and restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Implemented promotional displays and maintained visual merchandising standards.
- Monitored staff schedules and payroll submissions for accuracy and efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Gardner Edgerton High School
Gardner, KSSkills
- Inventory management
- Budgeting
- Staff scheduling
- Employee training
- Customer service
- Performance evaluation
Timeline
General Manager
E Edwards Workwear
06.2022 - Current
Assistant Store Manager
Home Depot
02.2017 - 05.2022
Gardner Edgerton High School