Summary
Overview
Work History
Education
Skills
Timeline
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Shawntell Sawyer

Atlanta

Summary

I have vast experience gained in a diverse range of challenging and fast-paced environments. I'm a goal driven and result-oriented person that has the ability to handle multiple projects simultaneously with a high degree of detail and accuracy.

Overview

9
9
years of professional experience

Work History

Licensed Insurance Sales

Allstate Insurance Co
11.2023 - Current
  • Rewrite and reinstated insurance policies, following underwriting and business rules.
  • Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Negotiated terms of insurance contracts with clients to ensure best possible coverage at competitive rates.
  • Identified opportunities for cross-selling additional products based on customer needs.

Licensed Insurance Sales Agent

LIBERTY MUTUAL INSURANCE COMPANY
02.2021 - 11.2023
  • Negotiating with leads, using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value and service.
  • Identifying the clients needs, pitching relevant products, services, and ensuring they have a positive experience from start to finish all while closing sales.
  • Having high attention to detail while Submitting and processing policies to ensure customers receive the products or services with the most accurate information.
  • Design presentations and marketing materials to promote insurance products. This usually involves providing a recap of recent results and accomplishments.
  • Remain current on latest industry trends by gaining comprehensive knowledge of insurance products, services and best practices.

Collections Analyst II

Hyundai Capital America
06.2019 - 02.2021
  • Analyzed credit history and financial statements of customers to determine the most effective collection strategies.
  • Performing extensive skip tracing daily by utilizing internal tools such as Accurint and credit bureaus.
  • Assign accounts for repossession and manage repossession vendors as well as vehicle pickup Notify customers of delinquent accounts with attempt to collect outstanding amounts.
  • Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
  • Negotiate repayment terms and settlements with customers in order to resolve outstanding debts.

Property & Casualty Claims Specialist

State Farm Insurance
10.2017 - 06.2019
  • Facilitate communication between claimants, providers, attorneys, adjusters, law enforcement, and other parties involved in the claim.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery and set liability.
  • Investigated insurance claims for property as well as auto, reviewing coverage and liability. prepare reports and recommended payment or Summary Skills Experience denial of claims.
  • Set liability with claimants or their representatives in order to resolve disputes quickly and economically.
  • Utilizes the applicable job aids, expertise, and tools to process and document high-low complexity claims Gathers information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate.

Fraud Prevention & Detection Analyst II

Bank Of America
06.2015 - 09.2017
  • Filing claims, updating and follow-up on existing claims, and/or reviewing appeals on denied claims.
  • Monitored customer accounts to identified any irregularities to ensure accuracy and security of customer information.
  • Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
  • Developed financial models to analyze data and identify potential risks.

Education

Bachelor of Arts - Journalism, Broadcast

Southern Illinois University Carbondale
Carbondale, IL
07.2013

Skills

  • Leadership
  • Task Prioritization
  • High attention to detail
  • Critical Thinking
  • Active listening
  • Problem-solving

Timeline

Licensed Insurance Sales

Allstate Insurance Co
11.2023 - Current

Licensed Insurance Sales Agent

LIBERTY MUTUAL INSURANCE COMPANY
02.2021 - 11.2023

Collections Analyst II

Hyundai Capital America
06.2019 - 02.2021

Property & Casualty Claims Specialist

State Farm Insurance
10.2017 - 06.2019

Fraud Prevention & Detection Analyst II

Bank Of America
06.2015 - 09.2017

Bachelor of Arts - Journalism, Broadcast

Southern Illinois University Carbondale

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Shawntell Sawyer