Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Shawntiana Bates

Alsip,IL

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Cashier

Golf Galaxy
Orland Park, IL
09.2023 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.

Home Care Aide

Addus Homecare Corp
Homewood, IL
06.2022 - 01.2024
  • Developed trust-based relationships with patients through compassionate communication techniques.
  • Observed changes in the patient's condition or behavior that could indicate a need for further medical attention.
  • Accurately documented patient visits in an electronic health record system.
  • Participated in team meetings to discuss patient progress or concerns.
  • Adhered to agency policies and procedures while providing home health services.

Cashier

Kohl's
Orland Park, IL
02.2022 - 08.2023
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Public Safety Aide

Moraine Valley Community College
Palos Hills, IL
04.2022 - 03.2023
  • Conducted regular foot patrols of assigned areas to observe suspicious behavior or criminal activity.
  • Created daily activity reports for review by supervisors.
  • Responded quickly to requests for help from distressed citizens or businesses within their jurisdiction.
  • Performed basic first aid in response to injuries or medical emergencies as needed.
  • Monitored security cameras in various locations and reported any suspicious activities to the police department.
  • Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.

Education

Bachelor of Science - Criminalistics And Criminal Science

Southern Illinois University Carbondale
Carbondale, IL
05-2024

Associate of Applied Science - Liberal Arts And General Studies

Moraine Valley Community College
Palos Hills, IL
05-2023

High School Diploma -

Alan B Shepard
Palos Heights, IL
05-2019

Skills

  • Customer Service
  • Guest inquiries
  • Regulatory Compliance
  • Loyalty Program Promotion
  • Written and verbal communication
  • Conflict Resolution
  • Ordering and stocking
  • Complex Problem-Solving

Affiliations

  • Continuing my education through law school.
  • Continuing education to earn license in psychiatry.
  • Dedicated and motivated by new opportunities and challenges that influence personal growth.

Accomplishments

  • Apprenticeship awarded for high GPA.
  • Dean's List
  • Food safety certified
  • AED/CPR certified

Timeline

Cashier

Golf Galaxy
09.2023 - Current

Home Care Aide

Addus Homecare Corp
06.2022 - 01.2024

Public Safety Aide

Moraine Valley Community College
04.2022 - 03.2023

Cashier

Kohl's
02.2022 - 08.2023

Bachelor of Science - Criminalistics And Criminal Science

Southern Illinois University Carbondale

Associate of Applied Science - Liberal Arts And General Studies

Moraine Valley Community College

High School Diploma -

Alan B Shepard

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