Shaworne Smith
New York,NY
Summary
Dynamic Program Director with over 15 years of expertise in mental health and housing services, recognized for strategic leadership and effective program management. Demonstrated success in guiding multidisciplinary teams, ensuring regulatory compliance, and enhancing client stability through trauma-informed care approaches. Proficient in crisis intervention, service coordination, and budget management, with a strong commitment to building community partnerships and advocating for vulnerable populations. Passionate about driving impactful change and improving service delivery within the mental health sector.
Overview
27
27
years of professional experience
1
1
Certification
Work History
PROGRAM DIRECTOR
Community Access Inc.
Bronx, NY
02.1999 - Current
- Provided oversight of licensed, transitional and lease-hold housing programs serving individuals with serious mental health concerns, substance use disorders, histories of incarceration and homelessness (including individuals and families).
- Ensured compliance with local, state, and federal regulatory standards, including documentation requirements, licensing mandates, and contract deliverables.
- Provided training and oversight for Medicaid billing of restorative services.
- Oversaw the accurate writing of reports submitted to the NYS Justice Center.
- Supervised multidisciplinary teams providing coaching on recovery-oriented practices, organizational and funder standards, and trauma-informed practices.
- Conducted internal file reviews and quality monitoring to ensure service plans, assessments, and progress notes met medical necessity and regulatory expectations.
- Managed and responded to critical incidents, ensuring appropriate documentation, de-escalation, and adherence to agency and state reporting protocols.
- Partnered with senior leadership to prepare for audits and funder reviews; supported corrective action planning and implementation.
- Monitored program performance metrics and outcomes; analyzed trends to strengthen service delivery and housing retention.
- Provided training and oversight on staff documentation of organizational EHR, AWARDS.
Education
Bachelor of Arts - Human Services
Post University
Waterbury, CT06-2020
Skills
- Program Management
- Harm Reduction
- Risk Assessments
- Crisis & Evidence-Based Interventions
- Case Management
- Motivational Interviewing
- Community Engagement
Accomplishments
- Serve as Housing Program Director representative on agency Incident Review Committee
- Invited to represent Community Access by CEO as Curriculum Developer and Trainer for SHNNY Safety & Wellbeing Training and Community of Practice
- Featured Employee in C Magazine (2022)
Certification
- Narcan Dispenser Certification (July 2025 to July 2027)
- Mandated Reporter Training (April 2025 to April 2026)
- CPR & AED Certification (December 2023 to December 2025)
Timeline
PROGRAM DIRECTOR
Community Access Inc.
02.1999 - Current
Bachelor of Arts - Human Services
Post University