
Dynamic and dedicated professional with extensive experience in guest service at Walt Disney World Resort. Proven ability to engage guests and resolve complaints effectively, while maintaining a positive attitude. Skilled in reservation management and multitasking, ensuring a seamless experience in high-volume environments. Passionate about delivering exceptional hospitality and fostering memorable interactions.
Seat guests with attentiveness
Clean menus
Guest service
Handle laptops to make and Change reservations
Stock shelves
Clean fixtures
Guest service
Cash handling
Keep a high energy and positive attitude
Stock shelves
Clean fixtures
Guest service
Cash handling
Keep a high energy and positive attitude
Speak to large crowds
Educate on marine animals and conservation
Use a microphone to speak
Manage guest safety
Guest service
Seat guests
Handle a tablet to make and change reservations
Guest service
Clean and stock menus
Stock shelves
Clean displays
Customer service
Cash handling
Stock shelves
Make products
Customer service and give suggestions
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Cleaning and sanitation
Customer service expertise
Interactive communication skills
Greeting guests
Exceptional communication
Guest engagement
Payment processing
Complaint handling
Guest complaint resolution
Table bussing
Safe food handling
Guest relations
Seating arrangements
Guest seating
High volume dining
Upselling
Menu memorization
Reservation management
Front-of-house display creation
Menu presentation
Calm demeanor
Hospitality and accommodation
Positive and professional
Multitasking
Warm and friendly
Attention to detail
Flexible and adaptable
Team player
Reliable and trustworthy
Active listening and communication
Teamwork and collaboration
Problem-solving
Cultural awareness
Active listening
Speaking to large crowds
Education
Passionate about all wildlife
I have over seven years in guest service along with months of experience in education