Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shay-ann Doyle

Davenport,FL

Summary

Dynamic and dedicated professional with extensive experience in guest service at Walt Disney World Resort. Proven ability to engage guests and resolve complaints effectively, while maintaining a positive attitude. Skilled in reservation management and multitasking, ensuring a seamless experience in high-volume environments. Passionate about delivering exceptional hospitality and fostering memorable interactions.

Overview

8
8
years of professional experience

Work History

Hostess

Walt Disney World Resort
Orlando, FL
02.2026 - Current

Seat guests with attentiveness

Clean menus

Guest service

Handle laptops to make and Change reservations

Merchandise Associate

Walt Disney World Resort
Orlando, FL
06.2022 - Current

Stock shelves

Clean fixtures

Guest service

Cash handling

Keep a high energy and positive attitude

Merchandise Associate

Universal Studios
Orlando, FL
08.2024 - 03.2026

Stock shelves

Clean fixtures

Guest service

Cash handling

Keep a high energy and positive attitude

Education Associate

Sea World Orlando
Orlando, FL
05.2024 - 08.2024

Speak to large crowds

Educate on marine animals and conservation

Use a microphone to speak

Manage guest safety

Guest service

Hostess

Rainforest Cafe
Orlando, FL
04.2022 - 12.2022

Seat guests

Handle a tablet to make and change reservations

Guest service

Clean and stock menus

Merchandise Associate

Cracker Barrel
Davenport, FL
11.2021 - 01.2022

Stock shelves

Clean displays

Customer service

Cash handling

Merchandise Associate

Shea Shea Bakery
Orlando, FL
08.2018 - 11.2018

Stock shelves

Make products

Customer service and give suggestions

Education

High School Diploma -

Bright Learning Academy
Orlando, FL

Skills

Customer service

Effective multitasking

Patience and empathy

Phone etiquette

Cleaning and sanitation

Customer service expertise

Interactive communication skills

Greeting guests

Exceptional communication

Guest engagement

Payment processing

Complaint handling

Guest complaint resolution

Table bussing

Safe food handling

Guest relations

Seating arrangements

Guest seating

High volume dining

Upselling

Menu memorization

Reservation management

Front-of-house display creation

Menu presentation

Calm demeanor

Hospitality and accommodation

Positive and professional

Multitasking

Warm and friendly

Attention to detail

Flexible and adaptable

Team player

Reliable and trustworthy

Active listening and communication

Teamwork and collaboration

Problem-solving

Cultural awareness

Active listening

Speaking to large crowds

Education

Passionate about all wildlife

Accomplishments

I have over seven years in guest service along with months of experience in education

Timeline

Hostess

Walt Disney World Resort
02.2026 - Current

Merchandise Associate

Universal Studios
08.2024 - 03.2026

Education Associate

Sea World Orlando
05.2024 - 08.2024

Merchandise Associate

Walt Disney World Resort
06.2022 - Current

Hostess

Rainforest Cafe
04.2022 - 12.2022

Merchandise Associate

Cracker Barrel
11.2021 - 01.2022

Merchandise Associate

Shea Shea Bakery
08.2018 - 11.2018

High School Diploma -

Bright Learning Academy
Shay-ann Doyle