Shay Clayton-Harris
Hiram,GA
Summary
Seeking a position within an organization that promotes growth, longevity, and continued education. Ability to work both independently and as an integral member of the office staff. Detail oriented, highly motivated professional with superior interpersonal skills and excellent communication abilities who would like to provide outstanding customer service to your organization.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Front Office Lead
Elevance
Atlanta, Georgia
06.2024 - Current
- Participate in quality initiatives and identify opportunities for improvement
- Supervised front office operations, ensuring efficient workflow and customer service.
- Coordinated communication between departments to enhance service delivery.
- Oversaw inventory management of office supplies and equipment.
- Implemented process improvements to streamline administrative tasks.
- Addressed client inquiries and resolved issues promptly and professionally.
- Maintained a clean and organized front office environment for optimal efficiency.
- Maintained accurate records of all transactions related to front office activities using computerized systems.
Pharmacy Technician
Wal-Mart Pharmacy
Hiram, GA
02.2008 - 09.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
Senior Clinical Administrative Coordinator
United Healthcare
Atlanta, Georgia
01.2023 - 06.2024
- Reviewed incoming referrals for accuracy prior to processing them into the system.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
Patient Service Representative
Marietta Eye Clinic
Marietta, GA
02.2020 - 03.2021
- Performing administrative and clerical duties, such as filing paperwork and making charts
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
- Updating and verifying patient information at every visit
- Informing patients about delays and waiting times
- Obtaining patients' addresses, contact details, insurance information, and medical histories
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
- Receiving and processing cash and credit card payments for medical services rendered
Prescription Refill Technician
Laureate Medical Group
Atlanta, GA
04.2017 - 03.2019
- Processed prescription refill request for doctor, local and mail order pharmacies, and patients
- Processed request received from fax, email, and voicemail system for prescription refills and pharmacy questions
- Processed request for Prior Authorizations as received and high priority
- Maintained confidential records of vital statistics and other pertinent information in the electronic medical record
- Properly trained and lead new employees Refill in the department
Pharmacy Technician
Kaiser Permanente
Atlanta, GA
11.2014 - 03.2017
- Greeted customers and explained prescriptions, answered simple queries, aided in locating pharmacy items etc
- Assisted Registered Pharmacist in providing and dispensing medication and other healthcare products for patients
- Performed routine tasks to help prepare prescribed medication for patients, such as counting tablets and labeling bottles
- Experience in preparing customized medications as per doctors' prescription
Education
Bachelor of Arts Degree - Organizational Leadership
Brenau University
Gainesville, GA 03.2024 - 01.2026
Associates of Applied Science Degree - Advanced Medical Billing and Coding
Lincoln College of Technology
Marietta, GASkills
- Anatomy and Physiology knowledge
- Medical Terminology
- Health Records Management
- Conflict Resolution
- Leadership Principles
- Computer Software Applications
- HIPAA Regulations
- Exceptional customer care
- Goal Oriented
- Team Leader
- Strategic Thinking and Innovation
- Problem Solver
Timeline
Front Office Lead
Elevance
06.2024 - Current
Bachelor of Arts Degree - Organizational Leadership
Brenau University
03.2024 - 01.2026
Senior Clinical Administrative Coordinator
United Healthcare
01.2023 - 06.2024
Patient Service Representative
Marietta Eye Clinic
02.2020 - 03.2021
Prescription Refill Technician
Laureate Medical Group
04.2017 - 03.2019
Pharmacy Technician
Kaiser Permanente
11.2014 - 03.2017
Pharmacy Technician
Wal-Mart Pharmacy
02.2008 - 09.2024
Associates of Applied Science Degree - Advanced Medical Billing and Coding
Lincoln College of Technology