Shayanna Hart
Phoenix,AZ
Summary
Dynamic Patient Administration Specialist with the US Army, skilled in electronic health record management and medical documentation preparation. Proven track record in enhancing patient flow and service delivery through effective communication and team training. Recognized for reliability and commitment to customer service excellence, driving operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Patient Administration Specialist
US Army
02.2024 - Current
- Managed patient records using electronic health record systems, ensuring data accuracy and compliance.
- Coordinated appointments and scheduled procedures to optimize patient flow and service delivery.
- Assisted in the preparation of medical documentation for insurance claims, improving processing efficiency.
- Communicated effectively with patients regarding administrative processes and healthcare services available.
Shift Lead
Dairy Queen Grill & Chill
11.2023 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on customer service protocols and food handling procedures.
- Managed inventory levels, placing orders to maintain stock while minimizing waste.
- Implemented workflow improvements, increasing efficiency during peak service hours.
Crew Member
Raising Cane's Chicken Fingers
08.2023 - 09.2023
- Operated fryers and grills to prepare high-quality chicken fingers efficiently.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained the cleanliness and organization of workstations to adhere to safety standards.
- Collaborated with team members to streamline food preparation processes, enhancing workflow efficiency.
Education
Certificate - Patient Administration Specalist
U.S Army Center of Excellence
Fort Sam Huston, TX02-2025
Associate of Science - Nursing
Paradise Valley Community College
Phoenix, AZGED -
GED
Phoenix Skills
- Patient record management
- Electronic health records
- Medical documentation preparation
- Team training and mentoring
- Collaborative Problem-solving
- Reliability
- Customer service excellence
Timeline
Patient Administration Specialist
US Army
02.2024 - Current
Shift Lead
Dairy Queen Grill & Chill
11.2023 - Current
Crew Member
Raising Cane's Chicken Fingers
08.2023 - 09.2023
Certificate - Patient Administration Specalist
U.S Army Center of Excellence
Associate of Science - Nursing
Paradise Valley Community College
GED -
GED