Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shaydra Hernandez

Anchorage,AK

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to create enjoyable dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in busy times.

Overview

7
7
years of professional experience

Work History

Waitress/FOH Trainer

Texas Roadhouse
06.2021 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
  • Trained new waitstaff on proper food handling, customer service and store procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waitress/Hostess/Busser/Trainer

Gold Rush Pancakes (IHOP)
02.2019 - 02.2021
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to achieve sales targets and maintained clean, well-stocked store environment.
  • Contributed to restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular guests.

Cashier/Hostess

L&L Hawaiian BBQ
06.2017 - 09.2018
  • Handled multiple payments by providing efficient and accurate cash transactions.
  • Kept front area cleaned and stocked with beverages.
  • Prepared food for togo orders.

Sterilization Technician/Dental Assistant/Dental Receptionist

True North Family Dental
05.2019 - 09.2021
  • Scheduled and confirmed patient appointments.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Prepared patient X-rays and images for review by dentist. Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.

Education

Bachelor of Science - Dental Hygiene

University of Alaska Anchorage
Anchorage, AK
05.2027

High School Diploma -

Dimond High School
Anchorage, AK
05.2018

Skills

  • Customer Service/Guest Engagement
  • Upselling techniques
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking
  • Time Management
  • High Energy and Stamina
  • Warm and Friendly

Languages

ASL
Limited Working
Spanish
Elementary

Timeline

Waitress/FOH Trainer

Texas Roadhouse
06.2021 - Current

Sterilization Technician/Dental Assistant/Dental Receptionist

True North Family Dental
05.2019 - 09.2021

Waitress/Hostess/Busser/Trainer

Gold Rush Pancakes (IHOP)
02.2019 - 02.2021

Cashier/Hostess

L&L Hawaiian BBQ
06.2017 - 09.2018

Bachelor of Science - Dental Hygiene

University of Alaska Anchorage

High School Diploma -

Dimond High School

Similar Profiles

CREATE PROFILE
Shaydra Hernandez