Shaye Morris
Batesville,IN
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front desk management at Elite Physical Medicine. Proven ability to enhance customer satisfaction through effective communication. Skilled in office organization and proficient at managing high-volume inquiries, ensuring a welcoming environment and streamlined operations.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Elite Physical Medicine
Batesville, IN
03.2022 - Current
- Supported patient mobility and therapeutic exercises, enhancing recovery outcomes.
- Maintained therapy equipment and workspace, promoting safety and efficiency.
- Trained new staff on operational procedures and therapeutic techniques, fostering a collaborative environment.
- Managed inventory of supplies and equipment, ensuring availability for scheduled therapy sessions while minimizing waste or excess spending.
- Greeted and assisted visitors, ensuring positive first impressions of reception area.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for office personnel to optimize workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed electronic health records, ensuring data integrity and confidentiality.
- Assisted in creating comprehensive documentation for clinical procedures and treatments.
Customer Service Representative
Baxter
Batesville, IN
03.2020 - 11.2021
- Resolved customer inquiries effectively through phone and email communication.
- Streamlined order processing procedures to enhance response times.
- Managed escalated issues, ensuring timely resolution and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Manager
The Sherman
Batesville, IN
02.2018 - 01.2020
- Supervised front desk operations to ensure exceptional guest service and satisfaction.
- Streamlined check-in/check-out processes, enhancing efficiency and reducing wait times.
- Trained and mentored front desk staff on customer service standards and hotel policies.
- Managed scheduling and staffing to optimize front desk coverage and performance.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Hotel Front Desk Clerk
Hampton Inn By Hilton
Batesville, IN
07.2015 - 02.2018
- Coordinated room assignments, optimizing occupancy rates and availability.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
Education
High School Diploma -
Batesville High School
Batesville, INSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Word processing
Timeline
Front Desk Receptionist
Elite Physical Medicine
03.2022 - Current
Customer Service Representative
Baxter
03.2020 - 11.2021
Front Desk Manager
The Sherman
02.2018 - 01.2020
Hotel Front Desk Clerk
Hampton Inn By Hilton
07.2015 - 02.2018
High School Diploma -
Batesville High School