Shayla Conaway
Baltimore
Summary
Results-driven professional with a strong background in multitasking and problem-solving across diverse roles. Skilled in fostering teamwork and enhancing operational efficiency through effective communication and organization. Consistently meets organizational objectives while adapting to new challenges to elevate brand integrity.
Overview
9
9
years of professional experience
Work History
Clinical Assistant
Kennedy Krieger Institute
Baltimore
03.2024 - Current
- Provided personal hygiene, dressing, eating, toileting, and physical care tailored to patient's adaptive skills and needs, supporting their dignity and well-being.
- Fostered nurturing environment through compassionate patient care, enhancing comfort and building trust with patients.
- Utilized appropriate prompting sequences to facilitate patient engagement in activities, promoting maximum independence and confidence.
- Maintained accurate patient records and documentation in electronic health systems.
Front of House/Cashier
AMF Towson Lanes
Baltimore
04.2021 - 05.2024
- Deliver personalized customer service, improving overall guest experience.
- Ensured timely league starts and managed payments to enhance customer satisfaction.
- Maintain cleanliness and safety standards, contributing to a welcoming environment.
- Analyzed daily reports to optimize staffing and improve operational efficiency.
Peer Educator
University of MD Eastern Shore
Princess Anne
04.2022 - 05.2023
- Implemented peer programs, decreasing drug and alcohol misuse, fostering safer environment.
- Facilitated health awareness initiatives, resulting in reduced substance incidents and improved campus well-being.
- Utilized diverse methods to engage students actively in health education sessions, enhancing participation and knowledge retention.
- Advocated for open discussions, creating supportive atmosphere for sensitive topics.
Warehouse Manager & Sales Support
Kids Footlocker
Baltimore
08.2020 - 08.2021
- Optimized inventory processes for faster restocking and streamlined operations.
- Enhanced customer engagement, leading to increased repeat business and customer loyalty.
- Collaborated with team to meet customer needs promptly, improving overall satisfaction.
- Implemented cash management procedures, reducing transaction discrepancies.
Sales Support
Children's Place
Baltimore
09.2018 - 11.2018
- Fostered welcoming environment, enhancing overall shopping experience.
- Addressed customer inquiries, increasing satisfaction and encouraging repeat visits.
- Organized stock for improved product access, elevating customer satisfaction.
- Maintained merchandising standards, creating an appealing sales floor.
Sales Support
Flynn O' Hara Uniforms
Baltimore
07.2018 - 09.2018
- Guided customers in selecting uniform sizes, increasing satisfaction and retention.
- Processed online orders accurately, ensuring timely and correct delivery.
- Restructured store layout for quicker access, enhancing shopping experience.
- Maintained cleanliness and order, meeting service standards.
Counselor/Assistant
Studio A. Modeling Etiquette and Dance Summer Camp
Baltimore
06.2017 - 08.2017
- Mentored campers, enhancing personal growth and confidence.
- Assisted dance instructors in class management, facilitating effective learning and contributing to a 20% increase in camper performance.
- Supervised children during meals, promoting safe and engaging dining experiences.
- Maintained clean and organized camp environment, ensuring safety and health standards for all participants.
Education
B.S - Criminal Justice, Psychology
University of Maryland Eastern Shore
Princess Anne, MD05-2023
Skills
- Electronic health records
- Clinical prioritization
- Customer service excellence
- Detail orientation
- Organizational skills
- Adaptability
- Problem solving
- Effective communication
- Active listening
- Interpersonal skills
- Microsoft Word proficiency
- Excel and PowerPoint proficiency
- Team-oriented leadership
Additional Information - Leadership And Awards
- UMES Student Government Association - Secretary
- Ambiance Dance Company - Treasure & Events Coordinator
- Delta Sigma Theta Sorority Incorporated - Parliamentarian, Nominating Chair, and Membership Chair
- Office Corp. Courtney G. Brooks Future Leader in Law Enforcement Scholarship
- Honor Roll & Dean's List
Timeline
Clinical Assistant
Kennedy Krieger Institute
03.2024 - Current
Peer Educator
University of MD Eastern Shore
04.2022 - 05.2023
Front of House/Cashier
AMF Towson Lanes
04.2021 - 05.2024
Warehouse Manager & Sales Support
Kids Footlocker
08.2020 - 08.2021
Sales Support
Children's Place
09.2018 - 11.2018
Sales Support
Flynn O' Hara Uniforms
07.2018 - 09.2018
Counselor/Assistant
Studio A. Modeling Etiquette and Dance Summer Camp
06.2017 - 08.2017
B.S - Criminal Justice, Psychology
University of Maryland Eastern Shore