Shayla Dowell

• Coordinate daily patient scheduling, documentation, and administrative workflows within a fast-paced healthcare environment
• Maintain confidential records while ensuring HIPAA and compliance standards are consistently met
• Support onboarding and training of newly hired team members on procedures, systems, and workplace expectations
• Communicate professionally with patients, medical staff, and management to resolve issues efficiently
• Perform accurate data entry and documentation using EHR/EMR systems
• Travel between multiple facilities to assist operational staffing needs and maintain workflow continuity
• Recognized for professionalism, reliability, and strong organizational skills in high-volume environments

• Assisted healthcare teams with patient coordination, documentation, and daily operational support
• Maintained accurate records and communicated updates between departments and staff
• Demonstrated strong interpersonal and conflict-resolution skills while supporting patients and families
• Assisted with scheduling, patient intake processes, and maintaining organized documentation
• Worked within strict confidentiality and compliance guidelines

• Supported daily operations in a fast-paced retail healthcare environment
• Managed confidential customer and prescription information with accuracy and discretion
• Assisted with inventory tracking, administrative documentation, and customer communication
• Worked collaboratively with management and team members to maintain workflow efficiency
• Developed strong customer service, communication, and organizational skills