Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Shayla Hendrickson

San Antonio
Judge a man by his questions rather than his answers.
Voltaire

Summary

Dynamic Salon Owner/Operator and Hairstylist with a proven track record at Shay's Creations and Estilos II a Salon. Excelled in business management and customer service, significantly enhancing client retention and satisfaction. Leveraged industry trend awareness and salon marketing skills to expand service offerings and drive brand visibility. Cultivated strong client relationships through exceptional service and personalized solutions.

Overview

9
years of professional experience

Work History

Shay's Creations

Salon Owner/Operator
11.2022 - Current

Job overview

  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Estilos II a Salon

Hairstylist
06.2016 - 11.2021

Job overview

  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color and extension services.

Coor Wellness

Receptionist
07.2018 - 07.2019

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

University of Colorado Denver
Aurora, CO

No Degree from Psychology

University Overview

  • Honoree of National Honors Society
  • 4.0 GPA

Nucla High School
Nucla

High School Diploma
05-2013

University Overview

  • Honor Roll Spring 2013
  • 3.9 GPA

Skills

  • Upselling services
  • Salon marketing
  • Hair styling techniques
  • Industry trend awareness
  • Appointment scheduling
  • Customer service
  • Scheduling
  • Business management
  • Product promotion
  • Decision-making
  • Client account management
Availability
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Timeline

Salon Owner/Operator

Shay's Creations
11.2022 - Current

Receptionist

Coor Wellness
07.2018 - 07.2019

Hairstylist

Estilos II a Salon
06.2016 - 11.2021

University of Colorado Denver

No Degree from Psychology

Nucla High School

High School Diploma

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Shayla Hendrickson