Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Ho

Jacksonville,FL

Summary

Professional, trustworthy and determined with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Waitress

Rio Restaurant & Lounge
11.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress Trainer

Yamas Lounge
09.2021 - 07.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Agent

MCI Telecommunications
05.2020 - 09.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

No Degree - Esthetician

Alpha School of Massage
Jacksonville, FL
11-2023

High School Diploma -

Samuel W. Wolfson High
Jacksonville, FL
05-2018

Skills

  • Team leadership
  • Customer service
  • Time management
  • Strong multitasking
  • Active listening
  • Performance improvement
  • Critical thinking
  • Data entry

Timeline

Waitress

Rio Restaurant & Lounge
11.2023 - Current

Waitress Trainer

Yamas Lounge
09.2021 - 07.2023

Customer Service Agent

MCI Telecommunications
05.2020 - 09.2021

No Degree - Esthetician

Alpha School of Massage

High School Diploma -

Samuel W. Wolfson High

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