SHAYLA HOLZHAUSER
Lexington,MO
Summary
Diligent dispatcher with expertise in managing high-stress situations and providing critical assistance during emergencies. Proven track record of calm decision-making and effective communication under pressure. Demonstrated ability to coordinate with law enforcement and medical personnel, ensuring efficient response and public safety.
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure timely service and public safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Lafayette County Sheriff's Office
01.2024 - Current
- Provided exceptional service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
Dietary Aide
John Knox Village East
02.2021 - 01.2024
- Cleaned and maintained dining room during and after each meal service
- Developed and oversaw preparation of specialized diets
- Engaged with residents to provide positive and enriching experiences
- Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services
- Followed dietary procedures in accordance with established policies
- Observed and monitored patient food intake and body weight and reported changes to dietician
- Reported and documented resident changes in consumption or behaviors
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning
Crew, Floor Supervisor, Manager
Mik Di Enterprises
04.2018 - 01.2021
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Monitored employee productivity to provide constructive feedback and coaching
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Responded to customer questions regarding products, prices and availability
- Coordinated employee schedules according to shift changes and availability
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Prepared variety of foods according to exact instructions and recipe specifications
- Prepared workstations with ingredients and tools to increase efficiency
- Developed and implemented strategies to enhance team performance, improve processes and boost results
Education
No Degree - Psychology
State Fair Community College
Sedalia, MO01.2019
High School Diploma -
Crest Ridge High School
Centerview, MO05.2018
Skills
- Task Prioritization
- Time Management
- Written and Verbal Communication
- Team Collaboration
- Dependable and Cooperative
- Dispatch Coordination
- Decision Making
- Complex Problem Solving
Certification
- Crisis Intervention Team Training Certificate
- MULES Certified
Timeline
Dispatcher
Lafayette County Sheriff's Office
01.2024 - Current
Dietary Aide
John Knox Village East
02.2021 - 01.2024
Crew, Floor Supervisor, Manager
Mik Di Enterprises
04.2018 - 01.2021
- Crisis Intervention Team Training Certificate
- MULES Certified
No Degree - Psychology
State Fair Community College
High School Diploma -
Crest Ridge High School
Similar Profiles
Lakaisha MalveauxLakaisha Malveaux
Corrections Deputy at Lafayette Parish Sheriff's OfficeCorrections Deputy at Lafayette Parish Sheriff's Office
Cortland MarixCortland Marix
SWAT Specialist Staff Sergeant at Lafayette Parish Sheriff's OfficeSWAT Specialist Staff Sergeant at Lafayette Parish Sheriff's Office
Jamie RoseJamie Rose
Assistant Purchase Clerk at Lafayette County Administrator's OfficeAssistant Purchase Clerk at Lafayette County Administrator's Office