Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shayla Lawson

Farmington,MO

Summary

Assistant well-known for top tier technical skills being an enthusiastic problem solver with boundless ambition and ability to fulfill a variety of tasks. Detail oriented, adaptable, able to excel in changing environments, and able to work with little oversight; offers support in maximizing efficiency, and building client relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Mastermind Adventures
Remote
06.2021 - Current
  • Developed and updated spreadsheets and databases to track, confirm, and report payment from clients.
  • Researched new booking software and headed the conversion to new system.
  • Offered office-wide booking software support and training, troubleshooting issues and optimizing usage.
  • Utilized Google Docs and Microsoft Word to create manuals and guides on commonly used staff software.
  • Created graphics for social media, general advertisements, and listing covers on
  • Responded to internal staff and customer emails and other correspondence to facilitate communication and enhance business processes.
  • Facilitated communication between colleagues to plan and complete special projects.
  • Implemented updated policies and practices for organization and monitored effect, including creating and updating documentation, and assistive manuals.

Quality Assurance Specialist

Mueller Reports
Remote
05.2021 - Current
  • Fixed identified issues to increase productivity and boost workflows.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Rejected materials, components and finished products, and documented reasons.
  • Provided Feedback and constructive critisim on occurring errors based on customer specified standards.

MTM Customer Service Agent

Prime Therapeutics LLC
Remote
01.2021 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated patient scheduling on behalf of pharmacists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic and health history to keep information current.
  • Transcribed phone messages and relayed to appropriate personnel.

Billing Customer Service Representative

StarTek
Farmington, MO
06.2018 - 04.2019
  • Investigated and resolved customer inquiries and complaints quickly by utilizing multiple programs.
  • Recommended products to customers, thoroughly explaining details, including upselling when appropriate.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Continuously updated education on constantly changing guidelines and products in order to best achieve
  • Issued refunds and credits when appropriate.
  • Recorded actions taken, issues resolved and billing information to effectively manage customer accounts.

Education

Associate of Arts - Communications

Mineral Area College
Park Hills, MO
01.2024

High School Diploma -

Potosi High School
Potosi, MO
05.2016

Skills

  • Proficiency Computers and Technology
  • Multitasking and Time Management
  • Research and Analytical Skills
  • Confidentiality and Data Protection
  • Data Entry
  • CRM & Database software
  • Client Correspondence and support
  • Social Media & Marketing Support
  • Problem Solving
  • Reimbursement Management
  • G Suite/Google Workspace & Microsoft Office
  • Business Needs Analysis

Certification

Social Media Marketing Certification

Tested on best practices for inbound approach to social media including: social monitoring, content strategy, social engagement, creating social media policies, an demonstrating ROI.

Certified: March 6th 2021 - Valid Until: April 5th 2023

Timeline

Administrative Assistant

Mastermind Adventures
06.2021 - Current

Quality Assurance Specialist

Mueller Reports
05.2021 - Current

MTM Customer Service Agent

Prime Therapeutics LLC
01.2021 - 06.2021

Billing Customer Service Representative

StarTek
06.2018 - 04.2019

Associate of Arts - Communications

Mineral Area College

High School Diploma -

Potosi High School

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Shayla Lawson