Shayla Lugo
Paramus,NJ
Summary
Quality focused Store Manager skilled at providing partners clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Motivational leader, strategic planner and analytical problem solver with devotion to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Edison, NJ
07.2022 - Current
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong partners who love to serve.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Checked weekly sales and performance reports to support operational planning and strategic decision-making.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory counts and adjusted pars as needed to minimize loss.
- Coached and developed partners through formal and informal interactions.
- Provided leadership, insight and mentoring to newly hired partners to supply knowledge of various benefits.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified gaps between current state and desired future state operations.
Shift Supervisor
Starbucks Coffee Company
, NJ
10.2017 - 07.2022
- Hired as a Barista at Garden State Plaza Upper Level, Paramus, NJ (#21769)
- Promoted to Shift Supervisor during the first year of employment at Garden State Plaza.
- Transferred to The Yard, New Brunswick (#51859) in September 2021.
- Voted Partner of the Quarter while working at Garden State Plaza (2018) and The Yard (2022).
- Managed inventory tracking and physical inventory counts to minimize loss.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to employees and monitored activities and task completion.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Some College (No Degree) - Journalism
Rutgers, The State University of New Jersey
New Brunswick, NJAssociate of Arts And Sciences - General Studies
Bergen Community College
2019
Bartending
Mix'em Up Bartending School
Verona, NJ2016
Skills
- Fluent in Spanish
- Microsoft Excel
- Multitasking and Organization
- Performance Evaluation and Development
- Team Building and Leadership
- Focus and Follow-Through
- Verbal and Written Communication
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
07.2022 - Current
Shift Supervisor
Starbucks Coffee Company
10.2017 - 07.2022
Some College (No Degree) - Journalism
Rutgers, The State University of New Jersey
Associate of Arts And Sciences - General Studies
Bergen Community College
Bartending
Mix'em Up Bartending School