Shayla Lyles
Boxout
9
years of professional experience
Resolute professional with a history of exceeding company goals utilizing consistent and innovative practices. Skilled in working under pressure and adapting to new situations to best enhance the organization. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and critical thinking.
Work History
Omnichannel Analyst
2 Years 5 Months- Managed internal and external inventory reconciliation for Amazon and Walmart channels, ensuring accurate reporting and inventory alignment
- Collected, validated and submitted data for inventory reconciliations and reimbursement claims
- Owned item conversions and fulfillment setup for Walmart, maintaining accuracy across systems and external platforms
- Monitored excess and aged inventory across external channels, collaborating with brand specialists to develop and execute plans
- Tracked inventory returns, exchanges, credits and manufacturer reimbursements, partnering with inbound return teams to resolve discrepancies
- Communicated inbound shipment performance issues with internal teams and external partners to improve efficiency
- Investigated fulfillment expectations, including incorrect fulfillment methods and customer delivery issues, coordinating with buyers and operations teams to resolve root causes
Premium Auditor
1 Year 4 Months- Organized and managed workload to consistently exceed productivity, quality, and timeliness standards
- Validate that the correct class codes are applied and are in accordance with governing regulatory agencies and/or independent state bureaus and company procedures by reviewing financial records and other relevant materials provided by the insured
- Identify research and correct policy rating issues and any discrepancies discovered during the audit process
- Resolve disputed audits while providing excellent customer service throughout the life cycle of the premium audit function
- Resolved disputed audits, ensuring excellent customer service throughout premium audit process
- Reviewed audit results with producers, underwriters, and insureds to ensure clarity and understanding
- Keep current with manual rules, market trends and demands
Mortgage Loan Originator
1 Year- Consulted with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the clients financial situation
- Consulted with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the clients' financial situation
- Assisted clients throughout the loan process from application to closing
- Guided clients through entire loan process from application to closing, ensuring clarity and satisfaction at each step
- Used state of the art technology to manage loan pipeline and conduct credit and underwriting analysis
- Managed loan pipeline using technology to streamline credit and underwriting analysis, enhancing overall process efficiency
Multi-Product Agent
10 Months- Educated customers on insurance products and services, cross selling additional Progressive products to enhance customer satisfaction and meet diverse needs
- Completed sales cycle for complex business insurance and auto products, providing accurate documentation through needs assessment, proposing recommendations, handling objections, negotiating, and finalizing purchases
- Determined product eligibility by assessing risk and identifying underwriting issues
- Acted as an agent for the customer by following up with carrier and underwriter or mortgage lender.
- Stayed current on products, services and procedures that included multiple (7+) partner carriers
Management Trainee
1 Year- Organized and implemented daily operations strategies based on reservation volume and local account needs
- Contributed to the branches overall profit by demonstrating consistent inside sales for optional protection products as well as upgrade options
- Built marketing strategies that helped our branch gain new business from the local community while also maintaining positive and professional relationships with current accounts by going on sales and service calls
- Facilitated resolution of conflicts among team members to maintain a positive work environment. and solved problems that arose on a daily basis
- Contributed to the branch's overall profit by demonstrating consistent inside sales for optional protection products as well as upgrade options
Education
Bachelor of Business Administration - Marketing, Psychology
Minor in Psychology
Skills
Inventory management
Analytical
Problem solving
Decision making
Negotiation
Time management
Adaptability
Leadership
Self-motivated
Team collaboration
Timeline
Omnichannel Analyst
Boxout
08.2023 - 01.2026Read More
Premium Auditor
Amtrust Financial
04.2022 - 08.2023Read More
Mortgage Loan Originator
Quickens Loans
11.2018 - 11.2019Read More
Multi-Product Agent
Progressive Insurance
10.2017 - 08.2018Read More
Management Trainee
Enterprise Holdings Inc
08.2016 - 08.2017Read More
University of Cincinnati
Bachelor of Business Administration from Marketing, Psychology
Read More