Shayla Senior-Wallace

Led daily front-desk operations to ensure smooth check-in, check-out, and patient flow. Streamlined scheduling to reduce wait times, and improved appointment efficiency. Maintained accurate patient data entry and HIPAA confidentiality while coordinating with clinical teams for seamless care delivery.

Delivered confident, high-quality patient support during busy events and hands-on demonstrations. Collaborated with the front of house and back of house teams to strengthen customer relationships, improve the experience, and keep service running smoothly at peak traffic.

Resolved escalated issues promptly while maintaining and professionalism and service quality while building strong relationships with retail staff. Supported daily operations, inventory organization, and reliable store workflow.

Managed front desk inquiries and coordinated communication between patients, providers, and insurance companies. Scheduled appointments and verified insurance while updating patient records with accuracy. Followed HIPAA rules and maintained strict patient confidentiality.

Supported patient check-in and check-out while improving satisfaction. Managed multi-line phones, routing calls efficiently and scheduling appointments to reduce wait times. Assisted with insurance verification to support accurate billing and timely reimbursement.

Supervised service operations and trained staff to maintain consistent performance and smooth day-to-day flow. Managed cash handling with attention to accuracy while staying compliant with all health and safety requirements.