Shayla Zachary
Beaumont,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Southern Federal
Beaumont, US
06.2022 - Current
- Work from home position - inbound calls for starting, stopping and transferring electricity for customers
- Using the chat system to help customers that choose not to call in
- Make outbound collection calls
Property Manager
Absolute Management
Beaumont, US
03.2020 - 06.2022
- Managing a storage facility for 652 units
- Overseen construction workers build the facility
- Trained new employees
- Submit daily and monthly numbers for the facility numbers and budget
- Kept facility cleaned at all times
- Repaired same things around the facility while getting in contact with local companies for other repairs
- Money handling
- Outside marketing to help bring more business to the company
- Doing move-ins and move-outs
- Going over leases
- Handling petty cash
Customer Relations Representative
Conns corporate Office
Beaumont, US
11.2012 - 03.2020
- Customer service escalations, contact customers back with a proper resolution
- Handle all types of issues with retail, delivery, service etc
- Handle end of day reports
- Training new store managers
Sales Representative
Texas car title
Beaumont, US
09.2010 - 11.2012
- Cashier
- Answered inbound calls and made outbound calls throughout the day
- Issued out title and payday loans
- Trained new employees
- Bank deposits and kept track with store sales
- Store marketing to help bring in more business
Assistant Manager
5*7*9
Beaumont, US
06.2006 - 09.2010
- Cashier, bank deposits, track sales and money throughout the day
- Trained new employees
- Clothing displays inside and outside the store
- Did inventory at multiple of our locations
Education
High School -
Westbrook High School
Skills
- Property leasing
- Business Development
- Data Entry
- Cold Calling
- Customer relationship management
- Customer Care
- Credit Adjustments
- Relationship Management
- Invoice and Manifest review
- Assistant Manager experience
- Account Management
- Customer Relations
- Call Center Experience
- Quality Assurance
- Marketing
- Cash handling
Willingtorelocate
- Houston, TX
- Tomball, TX
- Spring, TX
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Customer Service Representative
Southern Federal
06.2022 - Current
Property Manager
Absolute Management
03.2020 - 06.2022
Customer Relations Representative
Conns corporate Office
11.2012 - 03.2020
Sales Representative
Texas car title
09.2010 - 11.2012
Assistant Manager
5*7*9
06.2006 - 09.2010
High School -
Westbrook High School