Shayla Ann Gibson
Kennesaw,Georgia
Summary
Proven leader and efficient Shift Leader at Chick-fil-A Restaurant, adept in operations support and customer service management. Excelled in team collaboration, leading by example to enhance productivity and customer satisfaction. Skilled in POS system operation, ensuring accurate transactions. Demonstrated ability to resolve issues swiftly, maintaining a professional appearance and fostering a positive environment.
Overview
1
1
year of professional experience
Work History
Shift Leader
Chick-Fil-A Restaurant
07.2023 - Current
- Delegate daily tasks to about 20 employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Restaurant Team Member
Jersey Mike's Subs
05.2024 - 07.2024
- Cultivated warm relationships with about 30 regular customers.
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Science - Elementary Education
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Operations Support
- Customer Service Management
- Professional Appearance
- Team Collaboration and Leadership
- Issue Resolution
- POS System Operation
Timeline
Restaurant Team Member
Jersey Mike's Subs
05.2024 - 07.2024
Shift Leader
Chick-Fil-A Restaurant
07.2023 - Current
Bachelor of Science - Elementary Education
Kennesaw State University
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