Shaylee Tapia-Montoya
Albuquerque,NM
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Sr. Mobile Sales Expert
T-Mobile
01.2023 - Current
- Provide high-level customer service and administrative support in a fast-paced, team-oriented environment.
- Maintain accurate records across multiple systems while managing scheduling, follow-up, and customer account support.
- Train and mentor team members on communication strategies, customer engagement, and product knowledge.
- Collaborate with cross-functional teams to improve operational processes and enhance customer experience outcomes.
- Resolve customer concerns proactively while exercising professionalism, tact, and diplomacy.
Realtor — Marketing & Client Outreach
Self-Employed under a Qualifying Broker
2023 - 2025
- Coordinate marketing campaigns through social media, targeted advertising, email outreach, and community engagement initiatives.
- Create and edit digital marketing materials, promotional content, and client communications to support outreach and engagement goals.
- Manage client relationships, CRM workflows, scheduling, and follow-up communications while maintaining strong attention to detail and professionalism.
- Collaborate with vendors, clients, and community stakeholders to ensure smooth event execution and positive client experiences.
Customer Care Representative
T-Mobile
01.2022 - 01.2023
- Delivered exceptional customer support by clearly communicating service information and resolving customer issues efficiently.
- Maintained detailed and accurate documentation across multiple platforms and systems.
- Demonstrated adaptability while working with evolving technologies, systems, and communication tools.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT11-2027
Bachelor of Business Administration (BBA) - Marketing
University of Arizona Global Campus
Chandler, AZ01-2024
Skills
- Event Coordination & Administrative Support Calendar Management & Scheduling Customer Service & Relationship Building Microsoft Office Suite (Word, Excel, Outlook, Teams) Written Communication Collaboration & Independent Work Adaptability to New Technologies Professional Communication with Diverse Communities Client relationship building Goal oriented
Timeline
Sr. Mobile Sales Expert
T-Mobile
01.2023 - Current
Customer Care Representative
T-Mobile
01.2022 - 01.2023
Realtor — Marketing & Client Outreach
Self-Employed under a Qualifying Broker
2023 - 2025
Bachelor of Science - Finance
Western Governors University
Bachelor of Business Administration (BBA) - Marketing
University of Arizona Global Campus