Shaylie Thomas
Santee,CA
Summary
Dynamic professional with extensive experience at Vons, excelling in customer service and team supervision. Proven track record in optimizing operations and enhancing customer satisfaction through effective training and problem-solving. Skilled in cash handling and inventory management, fostering a motivated team environment that drives results.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Vons
Santee, CA
12.2024 - Current
- Supervised front-end operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored team members on policies, procedures, and best practices.
- Implemented inventory management strategies to optimize product availability and reduce waste.
- Monitored cash register accuracy and managed daily cash handling procedures.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Starbucks Manager
Vons
Santee, CA
07.2022 - 12.2024
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored team members on product knowledge and operational procedures.
- Developed staff schedules to maintain efficient service during peak hours.
- Implemented inventory management practices to streamline stock levels and reduce waste.
- Enhanced customer engagement through personalized service and community activities.
- Conducted performance evaluations to identify areas for improvement within the team.
- Fostered a positive work environment to boost morale and employee retention rates.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Santana High School
Santee, CA06.2022
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Time management
- Staff management
- Listening skills
- Staff supervision
- Cash handling
- Team supervision
- Employee motivation
- Hospitality services
- Training and mentoring
- Order management
Timeline
Front End Supervisor
Vons
12.2024 - Current
Starbucks Manager
Vons
07.2022 - 12.2024
High School Diploma -
Santana High School