Shaylin Bailey
Nine Mile Falls,WA
Summary
Dynamic entrepreneur with a proven track record of enhancing profitability and customer satisfaction at Northern Roots: Shave It for Later. Expert in sales strategy and customer relations, demonstrated through the establishment of a loyal customer base and effective marketing campaigns. Skilled in personnel management and financial reporting, driving business growth with a keen eye for detail and a determined mindset.
Overview
5
5
years of professional experience
Work History
Business Owner/Operator
Northern Roots: Shave It for Later
Deer Park, WA
04.2019 - 10.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
Key Holder /Stylist
Sport Clips
Veradale, WA
03.2017 - 11.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Business Owner/Operator
A Brush With Style
Coeur D'Alene, ID
04.2016 - 02.2017
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Bachelor's Degree - Pre-medicine And Veterinary
Eastern Washington University
Cheney, WA06.2017
Cosmetology - Cosmetology
Mr. Leon's School of Hair Design
Moscow, ID01.2010
Skills
- Small business operations
- Sales tactics
- Personnel Management
- Financial Reporting
- Marketing expertise
- Competitor trend research
- Marketing campaign development
- Sales strategy
- Strategic Marketing
- Customer Relations
- Employee Training
- Quality Assurance
- Issue Resolution
- Vendor Relationship Management
- Customer Service
- Relationship Building
- Attention to Detail
- Professional Networking
- Business marketing
- Purchasing and planning
- Entrepreneurial personality
- Driven and Determined
Timeline
Business Owner/Operator
Northern Roots: Shave It for Later
04.2019 - 10.2020
Key Holder /Stylist
Sport Clips
03.2017 - 11.2018
Business Owner/Operator
A Brush With Style
04.2016 - 02.2017
Bachelor's Degree - Pre-medicine And Veterinary
Eastern Washington University
Cosmetology - Cosmetology
Mr. Leon's School of Hair Design