Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Shaylyn Henson

Summary

Dynamic Sales Associate with exceptional customer service skills at Plato's Closet, adept at fostering customer relationships and enhancing store appeal. Proven ability in cash handling and problem-solving, ensuring accurate transactions and a positive shopping experience. Committed to teamwork and maintaining a welcoming environment, driving repeat business and customer satisfaction.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

2
2
years of professional experience

Work History

Sales Associate

Plato's Closet
09.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Volunteer

Benton Franklin Humane Society
04.2016 - 09.2017
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
  • Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
  • Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Helped with intake of newly surrendered animals, providing food, water and medical attention.
  • Maintained detailed records of animal care and feeding schedules to track animal care and history.
  • Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
  • Assisted in medical treatments, contributing to recovery of injured animals.
  • Created educational materials on responsible pet ownership for adopters.
  • Trained new volunteers, sharing best practices and enhancing team efficiency.
  • Developed social media content to showcase animals available for adoption.
  • Maintained clean and safe environments for animals, ensuring their well-being.

Education

No Degree - Psychology

Columbia Basin Community College
Pasco, WA

High School Diploma -

Mid Columbia Partnership
Kennewick, WA
06-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving

Timeline

Sales Associate

Plato's Closet
09.2017 - 01.2018

Volunteer

Benton Franklin Humane Society
04.2016 - 09.2017

No Degree - Psychology

Columbia Basin Community College

High School Diploma -

Mid Columbia Partnership
Shaylyn Henson