Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaymia Henderson

Baltimore,MD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Tax Processor/Payment Processor

Comptroller Of Maryland
11.2018 - 04.2019
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Paid attention to detail while completing assignments.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Additional Adult Assistant

Baltimore County Public Schools
06.2019 - 03.2020
  • Enhanced communication between students, teachers, and parents by organizing regular meetings and providing progress updates.
  • Contributed to the improvement of overall classroom efficiency by assisting with administrative tasks such as grading papers and maintaining attendance records.
  • Participated in team meetings to discuss student progress and strategize on ways to address any areas of concern.
  • Built strong relationships with students to deliver emotional support and companionship.

Customer Service Representative

Internal Revenue Service, IRS
11.2020 - 03.2021
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Cell Biology And Anatomy/ Pre Med

Arizona State University
Tempe, AZ
11.2024

Bachelor of Arts - Liberal Arts And General Studies

Southern New Hampshire University
Hooksett
03.2017

Skills

  • Office equipment proficiency
  • Computer Skills
  • Problem-solving abilities
  • Calm Under Pressure
  • Conflict Resolution
  • Microsoft Office

Timeline

Customer Service Representative

Internal Revenue Service, IRS
11.2020 - 03.2021

Additional Adult Assistant

Baltimore County Public Schools
06.2019 - 03.2020

Tax Processor/Payment Processor

Comptroller Of Maryland
11.2018 - 04.2019

Bachelor of Science - Cell Biology And Anatomy/ Pre Med

Arizona State University

Bachelor of Arts - Liberal Arts And General Studies

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Shaymia Henderson