Shayna Phillips
Battle Creek,MI
Summary
Proficient office supporter with a strong background in customer service, and effective administrative operations. Recognized for strong attention to detail and problem-solving abilities, contributing to enhanced office efficiency and client satisfaction. Proven track record in managing communications and supporting project teams, ensuring smooth operations and effective collaboration. Skilled in file management improvements, leading to faster document retrieval and increased productivity.
Overview
19
19
years of professional experience
Work History
Office Assistant
WJ Contracting
Battle Creek , MI
04.2025 - Current
- Managed daily office communications and scheduled appointments for team members efficiently.
- Supported project teams by preparing meeting agendas and documenting detailed minutes.
- Maintained organized filing systems for critical documents and records.
- Handled incoming calls, directing inquiries to appropriate staff promptly.
- Updated databases with accurate client information and project statuses regularly.
- Ensured cleanliness and organization of common areas to promote a productive environment.
FSA
AAA
Battle Creek, Michigan
06.2024 - 04.2025
- Delivered exceptional customer service, resolving issues with knowledgeable and friendly assistance.
- Engaged customers through effective interpersonal skills to enhance satisfaction.
- Identified and addressed customer needs promptly to exceed expectations.
- Collaborated with diverse teams to achieve goals and tackle product-related challenges.
- Utilized various software tools to optimize performance and streamline processes.
- Maintained accuracy and efficiency in daily responsibilities, ensuring operational excellence.
- Developed creative solutions to customer problems, boosting overall satisfaction.
- Provided attentive service during face-to-face interactions and phone conversations.
Physical Therapist Assistant
Various Companies
Kalamazoo, Michigan
05.2007 - 07.2016
- Assisted licensed physical therapists in developing and executing treatment plans.
- Monitored patient progress during rehabilitation sessions to ensure safety and compliance.
- Educated patients on exercises and techniques to enhance mobility and strength.
- Recorded patient information accurately in electronic health records systems.
- Communicated daily with patients, families, and healthcare team members.
- Participated in team meetings to evaluate patient care strategies and improvements.
- Treated patients to alleviate pain and restore function while maximizing performance.
- Performed administrative tasks, including scheduling appointments and updating medical records.
Education
Associate of Applied Science - Physical Therapist Assistant
Kellogg Community College
Battle Creek, MI05-2007
Skills
- Office management and organization
- Database administration
- Meeting facilitation
- Communication tools proficiency
- Customer service excellence
- Interpersonal skills
- Team collaboration
- Problem-solving
- Time management
- Attention to detail
- Adaptability
- Call handling expertise
- Verbal and written communication
- Medical records administration
Timeline
Office Assistant
WJ Contracting
04.2025 - Current
FSA
AAA
06.2024 - 04.2025
Physical Therapist Assistant
Various Companies
05.2007 - 07.2016
Associate of Applied Science - Physical Therapist Assistant
Kellogg Community College