Shazay Wilkins
Boston,MA
Summary
Recent graduate with experience in multiple areas/ positions. organized and motivated employee eager to be apart of a new community. Seeking entry-level opportunities to expand personal skills & growth.
Overview
5
5
years of professional experience
Work History
Ambulatory Service Representative
Boston Medical Center Hospital
Boston, MA
09.2023 - Current
- Greeted patients and visitors in a friendly, professional manner.
- Checked-in patients for appointments using the Electronic Medical Record system.
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Assisted with training new Ambulatory Service Representatives on proper procedures and protocols related to their job duties and responsibilities within the department environment.
- Explained policies, procedures and services to patients.
- Verified patient insurance eligibility and benefits.
Sales Associate
Journeys Shoes
Braintree, MA
06.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Cashier/ Trainer
Panera Bread
Boston, MA
06.2021 - 06.2022
- In charge of Bakery, Barista & Cash register. Also in charge of training new employees in these 3 areas.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved and balanced cash drawers at end of shifts/ Cash handling during the day.
- Helped customers find specific products, answered questions.
Community Service Volunteer
Crossroads for Kids
Duxbury, MA
06.2019 - 11.2019
- I partook in the Youth establishment of Crossroads for kids overnight leadership camp, Which focused youth on leadership, Team building, Problem solving tactics & acts of community service.
- Set goals and targets to prepare for and facilitate community workshops and meetings.
- Instilled values to help young people make ethical and moral choices.
- Built stronger youth by teaching leadership skills and sharing job knowledge.
- Created and promoted arts and entertainment, bringing passion and experience to elevate arts in local community.
Education
High School Diploma -
Braintree High School
Braintree, MA06.2023
Skills
- Written and Oral Communication Skills
- Friendly
- Time Management
- Customer Service
- Money Handling
- Teamwork and Collaboration
- Listening Skills
- Patient Scheduling
Timeline
Ambulatory Service Representative
Boston Medical Center Hospital
09.2023 - Current
Sales Associate
Journeys Shoes
06.2022 - 04.2023
Cashier/ Trainer
Panera Bread
06.2021 - 06.2022
Community Service Volunteer
Crossroads for Kids
06.2019 - 11.2019
High School Diploma -
Braintree High School
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