Shea Gibson
CHINO HILLS,CA
Summary
Highly-motivated Operations Manager with experience in department administration, can effectively lead teams and establishes effective security plans. Proficient in company needs, behavioral assessments and screening techniques. Observant professional with talent for diffusing conflict and improving operations.
Bringing multiple years of experience supporting organizational efforts in uniquely challenging locations. Dedicated to strategic planning and delivery of large-scale objectives, while maintaining highest levels of integrity and respect. Adept at improving security policies, reducing incidents such as unauthorized access and improving overall facility security. History of achieving recognition as a strong performer and exceptional security leader.
Overview
19
19
years of professional experience
Work History
Operations Manager
BBB INC . West Hollywood (Security Ambassadors)
West Hollywood, CA
06.2018 - 09.2023
- Coordinate recruitment, selection of candidates. Onboarding and training of all new Ambassadors.
- Continual adjustments to the deployment of resources to match changing needs.
- Continual problem identification and solving to improve the quality of the program.
- Procurement and inventory of supplies and equipment.
- Reporting outcomes through a variety of reporting channels.
- Hands-on working management in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supported accident investigations and prepared related paperwork.
- Contributed to proposal and contract development, negotiations and meetings.
Operations Manager
BBB INC . Playhouse District (Clean / Safety)
Pasadena, CA
01.2015 - 06.2018
- Supervised day-to-day workflow of Ambassadors in order to maximize productivity and maintain quality standards.
- Enforced federal, state, local and company rules for safety and operations.
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
- Trained new Ambassador's on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Investigated incidents involving property damage or hazardous materials spills in order to take corrective action quickly.
Special Projects Ambassador /Operations Supervisor
BBB INC.
Santa Monica, CA
12.2013 - 12.2014
- Managed multiple projects simultaneously while ensuring successful completion of each individual project.
- Assigned tasks and monitored progress of team members in order to achieve desired outcomes for special projects.
- Prepared detailed reports on project performance metrics for senior management review.
- Managed external vendors contracted for special projects initiatives.
- Conducted periodic inspections of job sites for quality and progress.
- Created team objectives and roles with specific goals outlined for each individual.
Ambassador
BBB INC.
Santa Monica, CA
01.2013 - 12.2013
- Greet and Assist all visitors and guests to Downtown Santa Monica and Promenade
- Provide information and directory assistance for guests, visitors and tourist
- Aide local law enforcement with maintaining strict rules and guidelines while visiting DTSM
- Assist in keeping DTSM clean, safe and free of solicitors and law breakers
- General Maintenance duties: painting, minor construction, structure and zone inspections, debris and graffiti removal.
Maintenance Representative
VCHC
Venice, CA
01.2009 - 01.2013
- Responsible for the completion of all maintenance service requests as assigned
- Complete make-ready process of vacant apartments as directed by the Property Manager
- Schedule and complete the "Preventative Maintenance Program"
- Coordinate special projects as directed by the Property Manager
- Complete grounds work as directed by Property Manager which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas
- Maintain a professional courteous manner with all residents, vendors, contractors, and fellow employees.
Maintenance Dispatch
Beach Properties
Torrance, CA
01.2005 - 01.2009
- Maintain inventory controls for cost effective operations
- Maintain Assignment board for entire maintenance staff
- Assist in monitoring all work being performed by outside contractors
- Responsible for 24-hour emergency maintenance service as scheduled
- Monitor and maintain all building systems as assigned
- Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
Education
Music Management
Art Institute of Atlanta
Buckhead, GA01-1995
High School Diploma -
Rim Of The World Senior High School
Lake Arrowhead, CA05-1994
Skills
- Proficient in Microsoft Word and Excel
- Performance reporting
- Problem-Solving
- Operational Efficiency
- Team Building/Leadership
- Assignment Delegation
- Quality Assurance Controls
- Operations Oversight
- Client Relations
- Project Management
- Policies and procedures implementation
Accomplishments
- Leadership award presented by BBB Inc. in conjunction with DTSM in the City of Santa Monica.
- Certificate of Appreciation presented on behalf of the West Hollywood City Council and Mayor.
- Proclamation presented on behalf of the West Hollywood City Council and Mayor.
- Garnered 2 city contracts in the City of West Hollywood which lead to an expansion of 30 security officers to 98 security officers throughout the District.
References
References available upon request.
Timeline
Operations Manager
BBB INC . West Hollywood (Security Ambassadors)
06.2018 - 09.2023
Operations Manager
BBB INC . Playhouse District (Clean / Safety)
01.2015 - 06.2018
Special Projects Ambassador /Operations Supervisor
BBB INC.
12.2013 - 12.2014
Ambassador
BBB INC.
01.2013 - 12.2013
Maintenance Representative
VCHC
01.2009 - 01.2013
Maintenance Dispatch
Beach Properties
01.2005 - 01.2009
Music Management
Art Institute of Atlanta
High School Diploma -
Rim Of The World Senior High School
Similar Profiles
ASUOH EMMANUELASUOH EMMANUEL
Security Guard at AMBASSADORS LODGE SECURITY SERVICESecurity Guard at AMBASSADORS LODGE SECURITY SERVICE
COLLIN JOHNSONCOLLIN JOHNSON
BACK SERVER at SoHo West HollywoodBACK SERVER at SoHo West Hollywood
Matthew SchwartzMatthew Schwartz
Barista/Bartender at 1 Hotel West HollywoodBarista/Bartender at 1 Hotel West Hollywood
JOSEPH LOPEZJOSEPH LOPEZ
After-School Program Leader at Elevo LearningAfter-School Program Leader at Elevo Learning
Jesse MartinezJesse Martinez
Sr. Manager Operational Excellence at PECO Pallet Inc.Sr. Manager Operational Excellence at PECO Pallet Inc.