Yojuanshea Ortiz
Taylorsville,North Carolina
Summary
Adapted to delivering exceptional customer service and managing time efficiently, excelled at Red Roof Inn Hotel by creating welcoming environments and streamlining administrative tasks. Background in fast-paced kitchens honed problem-solving and team collaboration skills, ensuring high-quality food preparation and safety at Valley Nursing and McDonald's.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Red Roof Inn Hotel
06.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cook
Valley Nursing And Rehabilitation Center
06.2022 - 11.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Crew Member Cook
McDonald's
05.2020 - 07.2021
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
Education
Bachelor of Science - Special Education
University of North Carolina At Greensboro
Greensboro, NC05.2024
Associate of Arts -
Catawba Valley Community College
Hickory, NC05.2021
High School Diploma -
Alexander Early College
Taylorsville, NC05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
Timeline
Front Desk Receptionist
Red Roof Inn Hotel
06.2023 - 12.2023
Cook
Valley Nursing And Rehabilitation Center
06.2022 - 11.2022
Crew Member Cook
McDonald's
05.2020 - 07.2021
Bachelor of Science - Special Education
University of North Carolina At Greensboro
Associate of Arts -
Catawba Valley Community College
High School Diploma -
Alexander Early College
Similar Profiles
Emily FranklinEmily Franklin
Night Auditor at Red Roof Inn HotelNight Auditor at Red Roof Inn Hotel
Judy CurtsingerJudy Curtsinger
Hotel Maintenance at Red Roof Inn HotelHotel Maintenance at Red Roof Inn Hotel
Akinjide ObohAkinjide Oboh
Customer Service Representative at Red Roof Inn HotelCustomer Service Representative at Red Roof Inn Hotel