Angelique Alexander
Jackson,MS
Summary
A customer service professional with focus on delivering high standards and achieving results. Known for effectively addressing customer concerns and contributing to improved service processes. Strong collaborator, adaptable to changing needs, and skilled in active listening and conflict resolution. Reliable and team-oriented. Ready to use skills in Quality Assurance Specialist role.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Conduent
06.2022 - Current
- Assisted callers by promptly addressing inquiries and providing accurate information.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Frequently met or exceeded KPI metrics such as average handle time, first call resolution, and quality assurance scores.
- Relayed feedback from our callers to my superiors to help improve our services.
- Provided floor support for new team members to help familiarize them with the daily operations of taking inbound calls.
- Assisted non-team members with their inquiries when a lead or supervisor are unavailable.
Education
Bachelor of Science - Biology
Jackson State University
Jackson, MS04-2022
Medical Billing And Coding
Blackstone Career Institute
01-2026
No Degree -
Alcorn State University
Lorman, MSSkills
- Teamwork and collaboration
- Time management
- Understanding customer needs
- Attention to detail
- Adaptability and flexibility
- Medical terminology
Timeline
Customer Experience Associate
Conduent
06.2022 - Current
Bachelor of Science - Biology
Jackson State University
Medical Billing And Coding
Blackstone Career Institute
No Degree -
Alcorn State University