Shealyn Cassidy
Houston
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at The Clubs of Kingwood to significantly enhance guest satisfaction, and repeatedly earned promotions and responsibilities. Expert in POS systems, new-hire training, and adept at conflict resolution, I consistently exceeded performance goals, underscoring my commitment to hospitality excellence and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Clubs of Kingwood
1700 Lake Kingwood Trail, Kingwood, TX 77339
08.2016 - 03.2019
- Worked with POS and phone systems to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent member experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on club standards and best practices.
- Resolved member complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Established relations with regular members, and took on private event opportunities upon member request.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Monitored work flow and provided assistance in positions when needed (host, bar, kitchen, etc.).
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Three B's Grill
4590 Kingwood Dr, Kingwood, TX 77345
10.2014 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Floor Model Sales Associate
Hollister.Co
20131 US-59, Humble, TX 77338
10.2012 - 11.2015
- Adapted quickly to changing environments for continued professionalism under pressure.
- Promoted products and services by modeling company clothes on the floor and assisting customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Umpire
Chicago Park Distract
5430 N. Olcott Ave. Chicago, IL 60656
05.2014 - 09.2014
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
- Promoted good sportsmanship among players.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Maintained control of games, for safe, timely event running.
Education
No Degree - Nursing Science
Lone Star College - Kingwood
20000 Kingwood Dr, Kingwood, TX 77339High School Diploma -
Kingwood High School
Kingwood, TX05.2015
Skills
- Strong work ethic
- Confident, and well-articulated
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Computer and POS system literate
- Memory retention
- Cash handling
- Poised in high-stress environments
- Professional appearance
Certification
- Certified in CPR/AED/First-Aid
- Food handler license and certification
- TABC license and certification
Timeline
Server
The Clubs of Kingwood
08.2016 - 03.2019
Server
Three B's Grill
10.2014 - 12.2016
Umpire
Chicago Park Distract
05.2014 - 09.2014
Floor Model Sales Associate
Hollister.Co
10.2012 - 11.2015
No Degree - Nursing Science
Lone Star College - Kingwood
High School Diploma -
Kingwood High School