Sheanell Rawlins
Oak Hill
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Proven Quality Control Inspector with background in conducting detailed inspections, testing products, and ensuring compliance with standards. Experience includes developing quality control systems, identifying defects and implementing corrective actions. Strengths lie in analytical skills, problem-solving abilities, and deep understanding of inspection methods and tools. Previous work has resulted in improved product quality and efficiency in operations.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Quality Inn
Jackson
12.2023 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained a clean and organized reception area to uphold company image.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Housekeeping Room Attendant
Days Inn Hotel
Jackson
10.2019 - Current
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Communicated effectively with team members about daily assignments and task progress.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Quality Control Inspector
Bellisio Foods
Jackson
04.2009 - 10.2018
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Tested finished goods prior to shipment according to established protocols.
- Analyzed data from process control systems to identify trends in product quality.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Education
High School Diploma -
Oak Hill High School
Oak Hill05-2004
Skills
- Customer service
- Data entry
- Payment processing
- Reservation management
- Telephone etiquette
- Time management
- Cleaning procedures
- Room preparation
- Guest services
- Quality control
- Good manufacturing practices
- Inspection techniques
- Process monitoring
- Regulatory compliance
- Attention to detail
Timeline
Front Desk Receptionist
Quality Inn
12.2023 - Current
Housekeeping Room Attendant
Days Inn Hotel
10.2019 - Current
Quality Control Inspector
Bellisio Foods
04.2009 - 10.2018
High School Diploma -
Oak Hill High School